Director of Customer Success

Tenzo
London, United KingdomPosted May 12, 2026
This website uses cookies to ensure you get the best experience. Tenzo and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage gotenzo.com Share page Facebook X LinkedIn Mail Customer Success · London · Hybrid Director of Customer Success Apply for this job 📍Location: London (Hybrid)🕛Job type: Full timeWho we areAt Tenzo, we’re transforming the way restaurants operate. Our Restaurant Reporting & Intelligence platform brings together data from multiple systems to deliver real-time, actionable insights — helping operators boost sales, cut waste, and run smoother businesses. As one of our customers put it, “It’s helped us make smarter, faster decisions and spot opportunities we might have missed before.”We’re a team of food lovers and tech enthusiasts backed by top-tier Silicon Valley investors and guided by awesome advisors including Jane O'Riordan and Floor Bleeker. We partner with leading hospitality brands like IHG hotels, Knoops, JKS, and Time Out Markets — and we’re just getting started. Join us on our mission to help restaurants around the world move from surviving to thriving.Diversity and InclusionTenzo is an equal-opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.About the roleAs the Director of Customer Success, you will serve as the architect of our post-sales commercial strategy, holding department-wide oversight for all proactive success and account management functions. In this high-impact leadership role, you will be directly accountable for Tenzo’s Gross and Net Retention targets, bringing deep expertise in customer success to drive revenue protection and our long-term growth. Beyond team management, you will act as a critical strategic bridge, resolving the complex tensions between evolving customer demands and product reality to ensure our partnerships remain scalable and successful.Your MissionDefine and execute the overarching post-sales commercial strategy, providing department-wide leadership across all proactive success and account management functions.Maintain direct accountability for company-wide Gross and Net Retention (NRR) targets, ensuring long-term financial stability and growth.Manage and scale our Customer Success team, fostering a culture of accountability, continuous improvement, and customer focus.Act as the key bridge between evolving customer requirements and product capabilities, resolving complex tensions to ensure sustainable product-market fit.Serve as an internal and external subject matter expert on customer success innovation, implementing best-in-class methodologies to safeguard the customer lifecycle.Lead the implementation of AI-driven workflows and autonomous agents to streamline customer success operations, driving efficiency and enhancing the scalability of our post-sales processes.About youExtensive senior leadership experience in Customer Success within the SaaS sector, including management experience, leading a team of Customer Success Managers.A demonstrable track record of meeting or exceeding KPIs, with a...

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