Senior Staff Engineer

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Staff EngineerFull-time Compensation: INR 0 - INR 0 - yearlyCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.Fresh vision. Real impact. Come build it with us.Job DescriptionImpact You Can CreateAs a Senior Staff Engineer, you will serve as a core technical anchor, driving the architectural evolution of Freshworks' multi-tier SaaS platform. In this role, you will:Scale Platform Capabilities: Architect and deliver resilient APIs, microservices, and web-layer platform features that support complex enterprise customer scenarios while drastically improving deployment velocity, system reliability, and low-latency performance.Elevate Engineering Discipline: Act as a technical role model and mentor to young, ambitious engineers—fostering a culture rooted in clean coding standards, robust systems thinking, and long-term product ownership.Bridge Business & Technology: Partner closely with cross-functional leaders across Architecture, Product Management, Design, QA, Operations, and Customer Success to turn high-level business visions into seamlessly integrated, high-performing software solutions.Roles & ResponsibilitiesArchitecture & Roadmap Execution: Own and deliver the technical roadmap for your engineering domain; design, document, and execute scalable, cost-efficient, and low-latency platform solutions.Hands-on Development: Write clean, maintainable, and high-performance code, building APIs and core platform features that scale seamlessly alongside Freshworks’ global growth.System Health & Tech Debt Management: Identify critical architectural bottlenecks and technical debt; design and drive practical, iterative refactoring plans without compromising business delivery.Operational Excellence & Production Leadership: Take ownership of complex production issues in distributed SaaS environments, driving deep-dive root-cause analyses (RCA) and implementing permanent preventive safeguards.Quality & Process Standardization: Establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration to continuously raise the quality bar.Mentorship & Talent Development: Coach and develop engineers across functions, elevating their problem-solving capabilities, systems thinking, and operational discipline.Security & Compliance: Ensure all platform designs and team practices strictly align with Freshworks information security standards and regulatory compliance protocols.QualificationsQualificationsEducation: Bachelor’s Degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience.Experience: 12 to 15 years of hands-on software engineering and systems/platform engineering experience within modern distributed SaaS environments.Architectural Ownership: Proven track record of owning end-to-end architecture and technical strategy for large-scale products or core platform infrastructure.Production Scale: Demonstrated...