Change, Comms & Training Lead

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Change, Communications & Training Specialist to help drive the successful adoption of Vodafone’s Group Data Management Risk (DMR) framework across markets and Group functions. DMR is a priority risk area for Vodafone, focused on reducing the risk of data breaches, misuse, manipulation, poor quality, inappropriate sharing, or unavailability, while helping the business unlock more value from trusted data. This role will be part of the VOIS delivery team supporting the Group DMR programme, working closely with the Delivery Lead, Scorecard Lead, Data Governance Specialists, the Group D&A Programme Manager, and Vodafone Group experts. Together, the team will help accelerate the rollout of DMR controls, adoption measurement, training, communications, and sustainable ways of working across markets. You will lead the change, communications, and training workstream, ensuring that DMR is not only understood, but adopted and embedded into everyday behaviours. This includes translating complex data governance and risk concepts into practical, audience-specific communications and learning, supporting market readiness, building capability, and helping stakeholders understand what needs to change, why it matters, and how success will be measured. ## What you’ll do * Define and deliver the end-to-end change, communications, and training approach for the Group DMR rollout across multiple markets and Group functions. * Build stakeholder readiness by helping market, Group, and VOIS teams understand the DMR framework, expected behaviours, accountabilities, and adoption requirements. * Develop clear, targeted, and value-led communications that explain the purpose of DMR, the impact of change, and the actions required from different stakeholder groups. * Deliver scalable, role-based training that enables practical adoption of DMR controls, data governance expectations, and assessment ways of working. * Support the rollout of DMR adoption across markets, using a structured approach aligned to programme phases, assessment waves, governance milestones, and business readiness. * Establish adoption measures and feedback loops to track engagement, training effectiveness, behaviour change, and market readiness. * Work with the Delivery Lead, Scorecard Lead, and Data Governance Specialists to ensure communications, training, and adoption activity is integrated into the wider programme plan. * Support the creation of reusable assets, playbooks, guidance, templates, and engagement materials that enable consistent adoption across markets. * Help embed DMR into business-as-usual ways of working through ongoing communications, training refresh, local ownership, champion networks, and continuous improvement. * Identify adoption risks, engagement gaps, and barriers to change, recommending targeted interventions to improve understanding, execution, and...