Assistant Vice President (Ops Sup Manager - C12)

Single PositionExplore a Career With UsView All JobsAssistant Vice President (Ops Sup Manager - C12)Chennai, Tamil Nādu, India +1 moreNo longer accepting applications.Job ID26972180Date posted06/14/2026DepartmentOperations - CoreThe Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Responsibilities: Role responsibilities include but not limited to;Ensure timely and accurate completion of complex tasks, data validations of products in support of operations, audit and agency initiatives.Supporting management in completion of assignments to meet multiple, aggressive deadlines.Ability to analyze and provide input on department procedures and escalates issues wherever required. Shift timing - 24*7 shifts including late night (IST) shift start timings Location: Chennai, IN Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increased overtime Workday Posting: External & Internal This req# is raised for Criticality 2 process. The role is for IC and will not have any people reporting. 100% of their time will be spent on Financial Investigation – General Ledger activities. Financial Investigation – General Ledger process is a critical process as it deals with GL outages to be reconciled and Investigated on a timely manner failing which would lead to Financial Impact.  The candidate once selected will be reporting to me (Venkataraman, Sridhar – SV40894).Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clientsRecommending new work procedures to help streamline operationsComprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applicationsConduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the teamCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions, as neededAnalyze operations information and make evaluative judgements to solve problemsResponsible for identifying and resolving routine problems and operational issues with broader departmental impact within established proceduresSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededServe as a backup for manager, as needed, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Lead the Operations Support department through delegation of tasks and responsibilities for multiple teamsConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needsMonitor team’s end results, ensuring quality and...