Customer Communications Executive (Fixed-term Contract)

Skip to main content Customer Communications Executive (Fixed-term Contract) hackajob Royal Leamington Spa, England, United Kingdom Customer Communications Executive (Fixed-term Contract) hackajob Royal Leamington Spa, England, United Kingdom 1 week ago Be among the first 25 applicants See who hackajob has hired for this role Report this job hackajob is collaborating with System C to connect them with exceptional professionals for this role.DescriptionPlease note: this is a 6-month fixed term contract, for maternity coverAt System C, we are on a mission to connect and transform health and care outcomes through market-leading software. As a proud British business, we work closely with our customers to ensure they feel informed, engaged, and supported throughout their journey with us.We are looking for a Customer Communications Executive to join our Brand and Communications team on a 6-month fixed term contract. This is an opportunity for someone who enjoys working across channels, building relationships, and turning complex information into clear, customer-focused communications.The role Reporting to the Director of Brand and Communications, you will help deliver and measure our customer communications programme across email, events, and community channels. You will work closely with colleagues across product management, support, and professional services to ensure our communications are relevant, timely, and valuable.What You Will Be DoingMaintaining a regular customer communications programme that supports engagement and retention across the customer lifecycle.Creating clear, customer-focused content by gathering information, writing, and publishing across relevant channels.Promoting customer stories internally and externally to support advocacy and shared learning.Supporting the planning and delivery of customer-focused user events, both online and face to face.Developing and maintaining customer data within Salesforce, including preference centres and reference site tracking.Contributing to our customer advocacy programme by building trusted relationships with key customers.Supporting campaign measurement through regular reporting and insight.Playing a role in the development of a new community platform for the System C user community.What You Will BringStrong experience in a B2B marketing or communications role, technology experience is helpful but not essential.Strong written and verbal communication skills, with hands-on experience producing marketing content.Experience using Marketo or a similar marketing automation platform.The ability to manage projects and deliver results to agreed timescales.A proactive, positive approach, with strong attention to detail and quality.A collaborative mindset and comfort working in a fast-changing environment.Why join System C You will be part of a supportive, values-led organisation that encourages ownership, teamwork, and continuous improvement. We offer flexible benefits, development opportunities, and the chance to make a meaningful impact in health and care.Apply today to be part of a team that is doing the right thing for customers, colleagues, and communities. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development ...