Operations Specialist

## Join our Team About this opportunity: The Networks Construction & Engineering Improvement Operations Specialist supports continuous improvement initiatives across the Construction and Engineering service area. This role assists in identifying opportunities to improve operational processes, customer experience, delivery efficiency, and cost performance. Working closely with experienced team members, subject matter experts, and business stakeholders, the Operations Specialist contributes to process improvement, analytics, automation, and AI-driven initiatives by gathering data, analyzing business needs, supporting solution development, and assisting with the implementation of new ways of working. What you will do * Collect, analyze, and document business requirements, workflows, and operational issues to support improvement initiatives. * Identify and help implement process simplification, automation, and AI-enabled solutions that enhance customer experience, efficiency, and business outcomes. * Analyze operational data and performance metrics to surface trends, insights, and opportunities for improvement. * Participate in workshops and stakeholder meetings; create process maps, reports, and presentations to communicate recommendations. * Support the design, testing, rollout, and adoption of new processes, tools, and ways of working, including change management and documentation of best practices and lessons learned. Qualifications * Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field. * Strong analytical and problem-solving skills with attention to detail. * Intellectual curiosity and a desire to understand how business processes, technology, analytics, and automation can drive improved outcomes. * Strong collaboration skills and a team-oriented mindset. * Effective written, verbal, and presentation skills. * Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams. Preferred * Experience (internship, co-op, projects, or early-career roles) in data analysis, process improvement, business operations, automation, or project coordination. * Interest in analytics, automation, AI, and digital transformation, plus basic knowledge of telecom, construction, engineering, or technology industries. * Exposure to improvement methodologies (e.g., Lean, Six Sigma, Agile, Design Thinking) and reporting/visualization tools such as Power BI. * Working knowledge of financial analysis (ROI, NPV, IRR, payback period, budgeting, cost modeling) to support business case development. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary...