This candidate will provide technical support for ICU Medical FDA-approved software and wireless medical devices deployed within customer-controlled networks. Additionally, the candidate will provide internal infrastructure support to the Research and Development (R&D) groups and Service Center teams around the world.
Essential Duties & Responsibilities
- Configuring, supporting and troubleshooting enterprise wireless network controllers and access points (Cisco preferred).
- Deploy new wireless controllers, deploy new SSID’s using various encryption and authentication methods on the ISM 2.4, 5.2Ghz and 6GHz radio bands
- Troubleshoot and isolate client network connectivity issues that might be caused by device misconfiguration, environmental interference, or system misconfigurations
- Strong wireless understanding around configuring RADIUS servers for client/device profiling and 802.1x authentication to include EAP-PEAP, EAP-TLS, EAP-TTLS and EAP-FAST.
- Knowledge of the 802.11 standards and identify what channels are available for use and common sources of wireless interference
- Install, configure and maintain Cisco Catalyst network routers and switches using IPv4 and IPv6 protocols
- Capture both wired and over-the-air wireless network traffic and analyze said traffic using common network tools such as AirMagnet and WireShark
- Knowledgeable in network firewalls, site-site VPN tunnels and network access control lists.
- Able to create x509 keystores and certificates and convert certificates into various formats as needed.
- Configuring, supporting and troubleshooting enterprise server hardware, virtual hypervisors and virtual machines (VMware, HyperV, etc.).
- Managing Microsoft Active Directory users, groups, and GPO policies.
- Maintaining detailed documentation of system configurations, processes, and standard operating procedures (SOPs).
Knowledge & Skills
Wireless Network Controllers:
- Add/remove/modify ESSID’s to a Cisco Wireless Network Controller
- Add/remove/modify AAA authentication to a Wireless Controller
- Add/remove/modify AP power levels and their assigned channels
- Complete over-the-air wireless network captures
Cisco ISE Server
- Must know how to add/remove devices into Cisco ISE
- Must know how to create AAA profiles to aid in network authentication.
- Must know how to troubleshoot authentication issues when devices are experiencing authentication and authorization issues.
Firewalls and VPN’s:
- Experienced in creating, diagnosing connectivity issues and maintaining site-site VPN tunnels
- Experienced in patching and upgrading network firewalls – both appliance-based and virtual.
Network Switches
- Experienced in adding/removing new VLANs and subnets to L3 switches using IPv4 and IPv6
- Experienced in common network routing protocols
- Experienced in adding, removing and modifying network ACL’s
- Experienced in installing, troubleshooting, maintaining server hardware components
- Experienced in installing, troubleshooting, maintaining NAS hardware components
Server Hardware
Virtualization
- Experienced in installing VMWare ESXi, Hyper-V, or another Hypervisor on new servers
- Experienced in adding and managing hosts
- Experienced in deploying and maintaining virtual machines and templates
Microsoft Windows and SQL Server
- Experienced in building new Microsoft Windows Servers in a virtual environment
- Experience in configuring and managing Microsoft Active Directory deployments
- Experienced in deploying LINUX based OS’s in a virtual environment
- Able to install Microsoft SQL server as needed to support various applications
X509v3 Certificates
- Experienced in creating certificate key files, CA certificates and server certificates for SSL/TLS encryption.
- Experienced in creating and converting certificates from any given file format to another certificate file format (ex: PKCS#12 to PEM)
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age
- Bachelor’s degree from an accredited college or university is required
- MSCE, CWNA, CCNA, CCIE or equivalent experience desired
- 5+ years related experience
- Experience in 5 or more of the key areas below:
Server and NAS Hardware
Microsoft Windows Server (2016 and newer)
Microsoft SQL Server 2016 and newer Virtual Host Management Support of Wireless Medical Devices