Market Manager - SF

8Fleet Inc.Market Manager - SF LocationHub - CA - San FranciscoEmployment TypeFull timeLocation TypeOn-siteDepartmentFleet OperationsFleet OperationsCompensationMarket Manager$120K – $150K • Offers Equity • Offers BonusMarket Manager About 8Fleet8Fleet is hiring!8Fleet is a rapidly growing Los Angeles-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. We operate large-scale vehicle fleets powered by W-2 drivers and are transforming mobility operations through technology, operational excellence, and exceptional customer service.As we continue to scale, we're looking for an exceptional Market Manager to lead one of our operating markets. This is a high-impact leadership role responsible for overseeing every aspect of day-to-day operations and building a high-performing team capable of delivering exceptional operational results. About the RoleThe Market Manager is responsible for the overall success of 8Fleet's operations within their market. This leader owns everything that happens at the site - from driver performance and employee development to operational execution, safety, scheduling, and customer experience.This is a hands-on leadership role for someone who enjoys being on the operations floor, developing teams, solving problems in real time, and continuously improving how the business operates. Success in this role comes from building a culture of accountability, coaching employees to perform at a high level, and ensuring every shift operates safely and efficiently.The ideal candidate is an experienced operations leader who is equally comfortable analyzing performance metrics, coaching frontline employees, responding to operational challenges, and rolling up their sleeves to support the team whenever needed. Key ResponsibilitiesSite Leadership & OperationsOwn all day-to-day operations within the market and ensure shifts run safely, efficiently, and on schedule.Lead, coach, and develop the site's Operations Coordinators, Fleet Supervisors, and other frontline operational staff.Ensure vehicles, drivers, and operational resources are prepared each day to support successful shift execution.Identify operational bottlenecks and implement improvements that increase efficiency, reduce downtime, and improve the driver experience.Maintain high operational standards through regular audits, inspections, and process reviews.Driver Performance ManagementOwn the performance of the market's driver population.Monitor key performance metrics including productivity, trip completion, utilization, safety scores, attendance, customer ratings, and policy compliance.Conduct regular coaching sessions, ride-alongs, performance reviews, and corrective action meetings.Develop performance improvement plans for underperforming drivers while recognizing and developing top performers.Foster a culture centered around accountability, professionalism, and continuous improvement.Training & Employee DevelopmentOversee onboarding and training for all new drivers.Ensure drivers receive consistent instruction on company procedures, safety expectations, customer service, and operational best practices.Reinforce Standard Operating Procedures through ongoing coaching and refresher training.Develop frontline leaders and build a strong pipeline for future operational leadership roles.Workforce ManagementEnsure the market remains appropriately staffed to meet business demand.Monitor scheduling, attendance, call-outs, and shift coverage to minimize operational disruptions.Partner with Recruiting and HR to support hiring, onboarding, and employee retention.Address attendance issues promptly and consistently while maintaining fair application of company policies.Safety & ComplianceChampion a strong culture of safety throughout the organization.Monitor driver safety performance and lead coaching following safety events or incidents.Ensure compliance with company policies, regulatory...