Project Manager

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

The Project Manager in Professional Services plays a critical role in driving the successful execution of customer engagements, leading infrastructure monitoring, observability, and digital operations projects while ensuring engagements are delivered efficiently, strategically, and with measurable business outcomes. This role partners closely with customers and internal teams to maximize the value of their LogicMonitor investment through effective project leadership, communication, and execution.

Here's a closer look at this key role:

• Manage customer-facing LogicMonitor implementation projects, including standard and enterprise engagements, from kickoff through completion.

• Consultative approach to coordinating project activities and deliverables, aligning timelines, resources, and milestones with customer and internal team availability.

• Track progress across multiple projects simultaneously, ensuring they stay on schedule, within scope, and on budget.

• Serve as the day-to-day point of contact for customers, ensuring clear, consistent communication and a consultative experience throughout the project lifecycle.

• Collaborate with Customer Success Managers and Solutions Engineers to align on project scope, success criteria, and implementation priorities.

• Develop and maintain detailed project plans, managing phases, tasks, and dependencies in tools like Asana, Mavenlink, or Confluence.

• Facilitate regular status meetings and updates, proactively guiding customers through project phases while addressing questions and offering best practices when appropriate.

• Document and maintain accurate project artifacts, including timelines, notes, action items, and next steps.

• Identify potential risks or delays early, escalating appropriately and contributing to mitigation strategies with internal teams.

• Foster productive customer relationships, taking a consultative approach to understand their goals and adapt delivery to support successful outcomes.

• Provide structured recommendations and insights within the bounds of project scope, helping customers make informed decisions that support implementation success.

• Contribute to continuous improvement initiatives by offering feedback on delivery processes, tools, and templates.

• Participate in onboarding and knowledge-sharing activities to support team growth and operational consistency across the PMO.
  

What You'll Need:

• 2–4 years of experience managing software, SaaS, infrastructure monitoring, observability, IT operations, or enterprise technology projects, preferably within a customer-facing implementation or professional services environment.

• Working knowledge of project management principles, methodologies, tools, and best practices, with demonstrated experience managing project scope, schedules, risks, and dependencies.

• Strong communication, organization, and stakeholder management skills, with the ability to effectively engage technical and business audiences, including customer stakeholders and cross-functional teams.

• Proven ability to manage multiple priorities, navigate complex customer environments, proactively address challenges, and drive projects to successful outcomes.

• Familiarity with modern collaboration and project management tools such as Slack, Zoom, Confluence, Mavenlink, or similar platforms.

• Demonstrates accountability, professionalism, strong attention to detail, and a customer-focused, service-oriented mindset.

• Exposure to Artificial Intelligence (AI), Generative AI, AI-assisted workflows, AI-powered operational platforms, or AIOps concepts is highly desirable. Familiarity with LogicMonitor's Edwin AI capabilities and the application of AI to improve operational efficiency, observability, and customer outcomes is a plus.

• PMP, CAPM, CSM (Certified Scrum Master), or equivalent project management certifications are preferred but not required.

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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. 

By submitting your application, you acknowledge this notice.

                                               

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.