The Digital Product Manager Analyst is a position within the USCC Digital CX domain. USCC Digital CX is organized around Domains that are aligned to our customer missions. The USCC Digital CX domain interfaces with all other domains (Acquisition & Activation, Customer Engagement & Growth, Payments & Lending, Wealth Management, Operations & Service, etc.) in maintaining our digital channels – we own the foundation that other domains build upon. Our mission is to create an environment where work can happen in a distributed manner while feeling like a single, unified customer experience, across our core digital channels including Web (Citi.com pre- and post-login) and Mobile (iOS & Android). Our team drives the strategy across these channels and has overall responsibility for their success.
Responsibilities:
* Provide platform, product, and customer experience leadership in a fast-paced environment
* Accountable for end-to-end implementation of exceptional customer facing experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis and more.
* Ability to juggle multiple initiatives that are at different stages in the development lifecycle at a single time.
* Analyze performance, success and failures, conduct customer research and run A/B tests to improve customer experience and inform the roadmap moving forward
* Maintain the Product Roadmap with transparent prioritization criteria, clearly communicate goals, roles, responsibilities and desired outcomes, make appropriate tradeoffs to optimize time-to-market and roadshow with stakeholders early and often
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Interface with Legal, Compliance and Risk to protect both our business and our customer’s interests
* Team up with Digital & Consumer Insights team to track usage and garner insights to feed back into roadmap prioritization
Qualifications:
* 3 years of experience
* Sharp; think on your feet, quickly come up with innovative solutions and always one step ahead
* Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
* Obsession for digital products
* A willingness and appetite to do what it takes to take the product from concept to launch
* Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
* Consistently demonstrates clear and concise written and verbal communication
* Great team member and partner
Education:
* Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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## Job Family Group:
Product Management and Development
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## Job Family:
Digital Product Management
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## Time Type:
Full time
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## Primary Location:
Irving Texas United States
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## Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &...
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