IT Admin — Function Lead

IT Admin — Function Lead Pune Full-Time IT Admin — Function LeadLocation: Pune, Maharashtra, India | Work: HQ, Pune | Department: Information Technology | Reporting: CTO | Experience: 8+ years (including team / function leadership)About Unbox RoboticsUnbox Robotics builds cutting-edge robotics and automation that is transforming warehousing and logistics. Our systems help some of the fastest-growing supply chains move faster, sort smarter, and scale without limits. As our team and infrastructure grow, reliable and secure IT is foundational to everything we ship — and that is exactly where this role comes in.Role PurposeThe IT Admin Function Lead owns and governs IT administration across the organization and all its locations. You will be accountable for reliable, secure, and standardized IT services — end-user systems, servers, endpoints, access, and IT operations — and for the processes, documentation, and controls that keep them audit-ready as the company scales.This is a senior, hands-on leadership role. You will set the standard for how IT administration runs at Unbox: lead and grow the IT Administration team, enforce SOPs and least-privilege access, drive full traceability of changes, and coordinate closely with the Security and Networking / Infrastructure functions.Key Responsibilities1. IT Administration & Operations ManagementOwn and govern day-to-day IT administration activities across all locations.Ensure the availability and performance of end-user systems, servers, and IT services.Define and enforce standard operating procedures (SOPs) for all IT administration tasks.Coordinate with vendors for IT support, licensing, and service delivery.2. User, Endpoint & Device ManagementGovern user provisioning and de-provisioning, and set the standard for employee onboarding and offboarding end to end.Define endpoint configuration standards for laptops, desktops, and peripherals.Oversee OS builds, patching, EDR/antivirus deployment, and system hardening.Manage the fleet through MDM / UEM tools such as Jamf, Microsoft Intune, and ManageEngine.Ensure asset tagging, lifecycle management, and disposal compliance.3. Access Control & Privilege ManagementGovern administrative access and enforce least-privilege principles across systems.Ensure privileged access is granted only with proper approval and documentation.Run a Privileged Access Management (PAM) program and coordinate with Security on access reviews and audits.Maintain accurate records of admin access, temporary permissions, and approvals.4. Infrastructure & Application SupportCoordinate with infrastructure and networking teams on server, storage, and network dependencies.Ensure availability and support for business applications and internal tools.Manage application installations through approved, controlled processes.Oversee endpoint and application licensing compliance.5. IT Service Management & ReportingEnsure all IT activity is tracked through ITSM tickets, email trails, and documentation — no ad-hoc or undocumented work.Monitor SLAs and ensure timely resolution of incidents and service requests.Maintain daily and weekly status reporting for management review.Keep full traceability across every change and request.6. Security, Audit & ComplianceMaintain audit-ready documentation for IT administration, and support internal and external audits (IT, security, compliance).Drive closure of audit points and corrective actions within defined timelines.Keep IT policies, SOPs, and checklists current.Coordinate with the security team and specialist vendors across DLP, web security (Zero Trust / SSE), Web Application Firewall (WAF), cloud security, server & endpoint backup, and continuous threat exposure management (red teaming).7. Team Leadership & CoordinationLead and mentor the IT Administration team; assign clear ownership, timelines, and reporting.Review team performance and uphold professional, disciplined work practices.Act as the escalation...