Senior Principal Technical Program Manager

Working closely with business leaders, the role is critical in defining the technical strategy, requirements, and delivery of complex software, coupled with algorithmic support for various production processes. Analysis of Customer and Business Needs Builds and scales customer experiences across multiple groups, divisions, and stakeholders, both internally and externally. Develops complex problem statements, forms hypotheses, and leads experiments to validate solutions across products, services, systems, and infrastructure. Leverages AI, telemetry, research, and customer insights to identify trends, root causes, dependencies, and business opportunities while ensuring the integrity of AI-generated insights. Drives alignment among customers, stakeholders, leadership, and market needs, influencing feature prioritization, strategic decisions, and cross-divisional improvements. Establishes success criteria, KPIs, and OKRs, ensuring telemetry and measurement frameworks are in place to demonstrate business value and ROI. Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified via a valid passport. Bachelor's Degree AND 15+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.