Customer Success Manager

← All positionsCommercialBelgium · Full-timeCustomer Success Manager👋 Welcome! Make your way through this job description and see if we match. If you think we do, you'll find a form at the bottom of the page.About UsWe are a funded 🇧🇪 Belgian startup helping sports clubs (football, tennis, …) with their operational burden. We solve this with an AI-native SaaS where clubs manage contracts, track rights & deliveries, run their hospitality, and give sponsors a professional experience. Everything commercial, simplified.🚀 In a nutshell; we're building the operating system for commercial teams in sport. We're recently funded and ready to dominate the sponsorship market in 2026.Our Values⚡We build and ship at lightning speedAs a startup should. Speed is everything.🏋️Potential over experienceAI will change how we work faster than we expect. We don't care about specific experience, we care about attitude and grit.🥅Work hard, play hardCringe, but it's true. We expect commitment and effort. In return you get a job you want to go to and a team that you want to work with.🤖Navigate the AI futureWe leverage AI as much as possible, and use it to its full potential, adapting ourselves alongside it.Your RoleWe are looking for a Customer Success Manager who will work directly alongside the CEO. You are the bridge between our customers and our product, making sure every club we work with gets real value, fast.Day-to-day you'll onboard new clubs, guide them through the platform, and make sure they're actually using it in a way that changes how they work. When they have friction, you fix it. When they have needs, you translate them into something the product team can build. When they're happy, you make sure they stay that way.This is not a support role. This is a commercial role. You own the relationship after the deal is signed, and you'll be the reason clubs renew and expand.RequirementsYou want to work at a startup. You understand what that means.You are hungry. You don't wait to be told what to do.You are genuinely good with people. Clients trust you quickly.You can run multiple accounts at once without dropping the ball.You have a structured mindset. You turn chaos into clarity.You can translate a client frustration into a crisp product brief.You are proficient in English and Dutch.Affinity with sports, SaaS or both is a strong plus.PerksYou work directly with the CEO from day one. You'll learn how a startup is built from the inside.We have experienced advisors around us, entrepreneurs who have achieved a lot. You can learn from them too.Next to your salary, we have an ESOP. Core employees who want to grow with us will have the opportunity to gain stock options in the company.Think we match?Apply below and introduce yourself. We read every application.Apply now →