Banamex: Analista de Atencion a Clientes.

Single PositionExplore a Career With UsView All JobsBanamex: Analista de Atencion a Clientes.CIUDAD DE MEXICO, Mexico No longer accepting applications.Job ID26960248Date posted05/20/2026DepartmentOperations - CoreThe Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Document processes in an accurate and detailed manner and follow established procedures to complete complex assignmentsIdentify process gaps requiring escalation, offering potential solutionsAssist with inventory management and workflow needs as dictated through risk priority and service levelSupport a range of products and servicesAnalyze problems and formulate solutions through research and investigationNavigate, test and execute moderately complex databases, spreadsheets, and systemsEnsure accurate and timely account handlingAssist in activities that help reduce organizational impact and/or lossAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:1 year of relevant experienceProficient computer and typing skillsAbility to adapt to new technology quickly and seamlesslyConsistently demonstrates clear and concise written and verbal communication skillsAbility to work with others to complete assigned tasksEducation:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.PRINCIPALES FUNCIONES:Atención a clientes externos por servicios de depósito a nivel nacional.Gestión directa con las compañías de traslado de valores.Entrega de reportes a clientes internos.Seguimiento y solución de aclaraciones.REQUERIMIENTOS:Disponibilidad de Tiempo y lugar de trabajo (Tecno Parque).Contabilidad Básica.Trabajo en Equipo.Experiencia en Atención a Clientes.Experiencia en traslado de valores.Manejo de Excel Intermedio (cruces de datos, tablas dinámicas, extracción de información).Manejo de Outlook.Autogestión.Trabajo en sitio (Residente).Habilidades para captura de información. This site uses only strictly necessary cookies to perform basic functions. You may adjust the settings of your internet browser to reject or block all cookies or trackers, but doing so may affect how the website functions. This website is hosted by an external service provider and all cookies are controlled and configured by Citi. For detailed information please read our Citi Careers Cookie Policy.I have read the cookie notice