Implementation Specialist

Skip to main content Implementation Specialist Ivo San Francisco, CA Apply Join or sign in to find your next job Join to apply for the Implementation Specialist role at Ivo Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Implementation Specialist Ivo San Francisco, CA 1 week ago Over 200 applicants See who Ivo has hired for this role Apply Join or sign in to find your next job Join to apply for the Implementation Specialist role at Ivo Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job About IvoEvery civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.Role OverviewYou will be responsible for onboarding large, complex customers into Ivo’s intelligence tool. This role owns the end-to-end implementation experience in close partnership with Customer Success Managers (CSMs), acting as the customer’s primary guide through scoping, configuration, workflow design, and early value realization within Intelligence.This is not a sales or solutions consulting role. You will work closely with senior lawyers, legal operations, and technical stakeholders at enterprise customers to design and deliver onboarding plans that reflect real-world complexity, existing systems, and high expectations.What You’ll DoOwn Enterprise Onboarding & DeliveryLead post-sale onboarding for large, complex enterprise customers, from kickoff through initial steady-state usageAct as the customer’s primary implementation owner, coordinating closely with the assigned CSMBuild trust with senior customer stakeholders by demonstrating strong judgment, structure, and follow-throughScoping & Implementation DesignFacilitate structured scoping sessions to understand customer objectives, priorities, workflows, and constraintsTranslate customer goals into clear implementation plans, including:Workspace structure and document scopeWorkflow design and prioritizationIntegration considerations with existing tools (e.g., Salesforce,...