Senior Specialist, AR

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InSenior Specialist, AR page is loadedSenior Specialist, ARApplyremote typeIn OfficelocationsManila, Philippinestime typeFull timeposted onPosted 23 Days Agojob requisition idR35093Job DescriptionWho We Are Looking ForAre you a diligent, analytical, and meticulous accounting professional looking to grow your career? Zendesk is seeking an exceptionally skilled Collections Sr. Specialist to join our world-class financial operations team in Manila.In this role, you will apply your developing professional expertise, leveraging company policies and procedures to resolve a variety of collections issues. You will have the opportunity to work collaboratively across various global internal teams to ensure flawless management of our accounts receivable processes, protect revenue, and maintain our high standards of financial excellence.What You’ll Be DoingCollections & Relationship Management​Manages high volume of daily portfolio for Segment 3 & 4 customers (ARR < $60K), building and maintaining strong working relationships to proactively address outstanding balancesEngages customers through regular calls and emails, focusing on collaborative resolution of overdue accounts rather than transactional follow-upsNegotiates payment arrangements and resolves billing disputes by working closely with Sales, Legal, Finance Ops, and RenewalsRecommends account actions (Suspension, Cancellation, Write-off, Reactivation) based on account health and customer engagementCash Application & ReconciliationManages daily bank downloads and ensures accurate cash receipt posting and allocation to the subsidiary ledgerMonitors and resolves unapplied cash, payment variances, and disputes through thorough account reconciliationSupports month-end close by identifying and flagging bank reconciliation items for the GL teamReporting, Audit & Process ImprovementPrepares monthly performance reports for stakeholders and managementSupports audit documentation and actively contributes to process improvement and Playbook updatesWhat You Bring to the RoleFunctional Expertise: A developing professional expertise in accounts receivable, with the ability to look at data analytically and solve complex billing puzzles.Strong Communicator: Excellent written and verbal communication skills, with a talent for negotiating firmly yet diplomatically with delinquent accounts.Multitasker: Demonstrated ability to manage a high-volume workload and prioritize tasks successfully in a fast-paced environment.Collaborative Spirit: A team-oriented mindset, comfortable working across different departments to clear account roadblocks.Professional Integrity: A high level of integrity and professionalism when handling sensitive corporate financial information.Qualifications & ExperienceBasic Qualifications:Bachelor's degree in Accounting, Finance, or a related field.Typically 2–4 years of related work experience and general knowledge within the accounts receivable/collections functional area; OR an advanced degree without prior work experience.Proficiency in accounting software and the Microsoft Office Suite (particularly Excel) or Google SuitePreferred Qualifications:Experience working within a multinational company or global shared services environment.Knowledge of major ERP systems, particularly Oracle NetSuite or Zoura. Professional certification such as a CPA or equivalent.#LI-ML12Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk...