Incident Manager

Skip to main content Incident Manager hackajob Jersey City, NJ Apply Join or sign in to find your next job Join to apply for the Incident Manager role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Incident Manager hackajob Jersey City, NJ 3 days ago 65 applicants See who hackajob has hired for this role Apply Join or sign in to find your next job Join to apply for the Incident Manager role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job hackajob provided pay range This range is provided by hackajob. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $110,000.00/yr - $130,000.00/yr hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.DescriptionWe are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing business impact, driving structured incident response, and continuously improving service reliability.The Incident Manager will act as the central point of coordination during high-severity incidents, working across engineering, operations, and business teams. This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery.ResponsibilitiesKey Responsibilities:Incident Management (Primary Focus)Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and minimal business disruptionAct as Incident Commander during critical incidents, driving real-time decision-making and resolution effortsFacilitate incident bridge calls, ensuring clear roles, timelines, and accountabilityEstablish and enforce incident management processes, including severity classification, escalation paths, and response protocolsProvide timely and structured communication to stakeholders, including executive leadership, during major incidentsEnsure accurate documentation of incidents, including timelines, actions taken, and resolution outcomesPost-Incident & Problem ManagementFacilitate blameless post-incident reviews (PIRs) and root cause analysis (RCA)Identify systemic issues and drive corrective and preventive actions to...