Manager, Product Design, Customer & Partner Experience

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Manager, Product Design, Customer & Partner ExperienceFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAt ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.    Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/     Customer & Partner Experience team:   This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow.  ServiceNow University: ServiceNow University is ServiceNow’s learning platform, giving customers, partners, and employees on-demand courses, guided learning paths, and certifications to build product skills, accelerate adoption, and get more value from the ServiceNow platform. This role in particular will be a hands-on player/coach, where you both manage people, and lead multiple design programs within ServiceNow University.     What you get to do in this role:   Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture.   Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.   Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design.   Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities.   Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions.   Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.   Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution.   Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making.   Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency.   Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.   Represent the design team in cross-functional leadership meetings, advocating for...