Embroidery & Digitization Quality Lead

This website uses cookies to ensure you get the best experience. FYUL and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage fyul.com Platform: Commerce · Multiple locations · Fully Remote Embroidery & Digitization Quality Lead We’re not one brand or one type of team. We’re a fast-growing global company made up of many disciplines – all working toward a shared goal: to power great brands, experiences, and people. Apply now About the role:The Partner Operations Quality team at FYUL is responsible for quality outcomes across third-party fulfillment partners worldwide. We set the standards, manage partner performance, and drive the improvements that directly impact merchant and customer experience.We are looking for an Embroidery & Digitization Quality Lead to own the EMB quality agenda end-to-end. This is a senior individual contributor role at the intersection of craft expertise, quality systems, and partner management. The right person comes from the industry — someone who has lived inside production environments, understands what good digitization looks like at scale, and can translate that knowledge into frameworks that take our embroidery quality to the next level. This is not a role for someone who maintains what exists; it is a role for someone who sees the gaps, defines what better looks like, and builds the systems to get there.Your daily tasks will include:Defining, owning, and continuously raising quality standards and acceptance criteria for digitization output across all production partners — both in-house facilities and outsourced fulfillment partners — acting as the internal authority on what "good" looks like.Engaging with digitization partners on quality — assessing digitization output, running capability reviews, driving performance improvement, and evaluating alternatives where standards are not met; and working with in-house and partners production facilities on embroidery production quality outcomes.Building and owning the quality measurement framework: identifying the KPIs and metrics that track EMB and digitization quality performance over time, and using data to drive decisions.Creating digitization guidelines, SOPs, and technical briefs that internal teams and external partners can follow and be held accountable to — documentation that works without hand-holding.Identifying and driving improvements to how merchants and customers engage with embroidery — design tool guidance, pre-submission quality checks, and AI-assisted tooling to surface issues before they reach production.Collaborating cross-functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives and embed standards into tooling and processes.While this position is remote-friendly, the ability and willingness to travel to production sites is essential to effectively manage quality standards.Your qualifications:Strong stakeholder management skills — able to navigate multiple internal and external stakeholders with competing priorities, build alignment, and drive decisions across functions.Hands-on digitization expertise with professional software (Wilcom, Pulse, Hatch, or equivalent) — deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements across...