Digital Sales Representative

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InDigital Sales Representative page is loadedDigital Sales RepresentativeApplyremote typeIn OfficelocationsSão Paulo, Braziltime typeFull timeposted onPosted Yesterdayjob requisition idR34655Job DescriptionJob DescriptionResponsibilities Execute a high volume of outbound sales activities, including cold calls, emails, and setting up meetings, with a primary focus (90%) on the AMER region.• Respond to a large number of inbound leads and existing customers through various channels, primarily through phone, Zoom, chat, and email.• Utilize Advanced English skills (mandatory requirement) to communicate clearly and effectively with prospects and customers across the Americas.• Actively resolve prospect and customer inquiries to drive online business conversion rates.• Become an expert on Zendesk products.• Be the voice of our customers; understand their needs and make them champions.• Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.• Meet or exceed SLAs and KPIs established for the role, including but not limited to: high-volume outbound activity metrics, ticket volumes, response/resolution times, and productivity. You will also have a shared revenue target to contribute to.• Exceed activity, pipeline, and revenue goals on a weekly basis. RequiredExcellent written communication skills in EnglishWill require working with clients/prospects across Zendesk’s global market1+ years of sales experience; software/SaaS experience preferredReal passion for Zendesk technology and quick ability to learn tools and processesOutstanding organizational skills, with the ability to multitask a high volume of opportunities at all timesAbility to thrive in a fast-paced environment, think strategically and excel at tactical execution against a taskWhere We WorkZendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster...