Resource Sharing Library Specialist (Access, Assessment, and User Experience)

Under general supervision, we are seeking a Library Specialist I who will manage more advanced tasks and non-standard workflows for access services. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs. Specific Duties & Responsibilities * Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training. * Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries. * Inventories supplies, equipment, and works with other library staff to submit order requests. * Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague. * Support a wide range of services with standardized workflow procedures and steps. * Resolve issues based on knowledge and experience. * Assist in the development of new workflows and/or enhancement of workflows. * Participate in collaborative department projects, lends expertise, and completes assigned tasks. * Review and recommend workflow or service improvement based on relevant statistics. * Maintain and improve documentation. * Undertake special projects and tasks as assigned.2 * Other duties as assigned Minimum Qualifications * High school diploma or graduation equivalent. * Three years of related experience. * Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula. Preferred Qualifications * Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare. Technical Skills and Expected Level of Proficiency Analytical Skills-Intermediate Coaching and Mentoring- Intermediate Information Resource Proficiency- Intermediate Library Expertise- Intermediate Problem Solving- Intermediate Process Improvement- Intermediate Research Assistance- Intermediate Workflow Management- Intermediate * * * Classified Title: Library Specialist I Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience) Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $18.20-$33.90 HRLY ($61,213 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Monday - Friday; 8:30am-5pm FLSA Status: Non-Exempt Location: Hybrid/Worksite Homewood Campus Department name: Access, Assessment, and User Experience Personnel area: Libraries