Senior Director, Product Security

Skip to main contentThis website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Privacy PolicyDeclineAccept CookiesEnglishSign InSenior Director, Product Security page is loadedSenior Director, Product SecurityApplyremote typeFully FlexiblelocationsRemote, California, United States of AmericaRemote, New York, United States of AmericaRemote, Texas, United States of AmericaRemote, Georgia, United States of AmericaSan Francisco, California, United States of Americatime typeFull timeposted onPosted 8 Days Agojob requisition idR35090Job DescriptionAbout the roleZendesk is building the future of AI-powered customer and employee service. Our products help organizations resolve customer issues across channels, automate complex workflows, and protect sensitive customer and end-user data at global scale. Security is foundational to that trust.We are looking for a Senior Director of Product Security to define and lead the next chapter of product security at Zendesk. This is a senior leadership role for someone who can set a compelling long-term vision, build and scale strong teams, influence product and engineering strategy, and still go deep technically when the situation requires it.You should be comfortable moving from executive-level risk and product strategy to detailed technical discussions about authorization models, API security, AI agent threat models, secure SDLC controls, vulnerability management, and incident root cause analysis. You will help make security a native property of Zendesk’s products rather than a late-stage review or compliance checkpoint.What you’ll doSet the Product Security Vision and Operating ModelDefine and drive Zendesk’s product security strategy across our products, AI capabilities, platform services, APIs, integrations, and developer ecosystem. Build a roadmap that reduces customer-impacting risk, improves engineering velocity, and establishes clear outcomes, metrics, and accountability. Partner with leaders across Product, Engineering, AI, Infrastructure, Privacy, Legal, and GRC to align security priorities with business strategy and customer trust.Lead with Technical CredibilityServe as a senior technical authority on product security for SaaS, cloud-native, and AI-enabled systems. Engage directly in high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation decisions, helping teams make pragmatic trade-offs across identity, authorization, API security, encryption, tenant isolation, and secure design.Build Secure-by-Design SystemsShift product security from reactive review to secure-by-design engineering by driving reusable patterns, paved roads, automation, platform controls, and developer self-service. Strengthen secure SDLC practices and improve security tooling coverage across code, dependencies, APIs, infrastructure as code, and CI/CD pipelines.Secure AI and Agentic Product SurfacesPartner with AI and product engineering teams to identify and mitigate risks in AI agents, copilots, LLM integrations, retrieval systems, and autonomous workflows. Define secure design principles for authorization, action scoping, auditability, human oversight, data minimization, model/provider boundaries, and abuse prevention.Own Product Vulnerability Management and ResponseOwn the full lifecycle of product vulnerability management and security response, from discovery and prioritization through remediation, validation, customer-impact assessment, and durable prevention. Leverage automation and AI-assisted analysis to identify, triage, and remediate vulnerabilities across Zendesk codebases, while partnering on bug bounty reports, customer-reported issues, external penetration testing, and product security incidents.Build and Develop a High-Performing TeamLead, mentor, and grow a global high-performing Product Security team, including managers and senior technical ICs, with the technical depth, strategic judgment, and...