Consulting Manager (Implementation Services)

Location: Flexible / Hybrid (Global role with up to 10% travel, including occasional international travel)

Why You Should Join Intelex (A Fortive Company)?

At Intelex, we help organizations achieve safer, smarter, and more sustainable operations. As part of Fortive, we are committed to continuous improvement, innovation, and building high-performing teams that deliver meaningful customer outcomes.In this role, you’ll lead a global team of consultants delivering impactful software implementations. You won’t just deliver projects—you’ll help customers realize measurable business value and shape how our services scale and evolve. Why this role stands out:

• Lead a high-impact, global team in a growing SaaS environment
• Influence how we deliver customer value and improve experiences at scale
• Partner cross-functionally with Product, Sales, and Customer Success
• Drive continuous improvement through a culture of learning and innovation

What You’ll Do?

As a Consulting Manager, you will balance delivery leadership, team development, and customer engagement to ensure successful implementations and strong, long-term customer outcomes.

Delivery Leadership

• Oversee multiple concurrent software implementations, ensuring projects are delivered on time, within scope, and with high quality
• Assign resources based on project needs, skills, and capacity to optimize team performance
• Maintain visibility into project progress, risks, and dependencies
• Step into critical or at-risk projects to guide recovery plans and ensure success
• Promote consistent use of delivery standards, tools, and best practices

Customer Success & Relationships

• Act as a senior sponsor for key accounts, building trust with stakeholders at all levels
• Ensure customer goals are clearly defined and translated into measurable success criteria
• Drive proactive communication and transparent reporting throughout implementations
• Support smooth transitions from implementation to Customer Success teams

People Leadership

• Hire, onboard, coach, and develop a high-performing team of consultants
• Provide clear expectations, regular feedback, and growth opportunities
• Foster an inclusive, accountable, and supportive team culture
• Identify skill gaps and support ongoing learning and development

Cross-Functional Collaboration

• Partner with Sales and Pre-Sales to improve project scoping and readiness
• Collaborate with Product and Support teams to address recurring delivery challenges
• Align with Customer Success to ensure long-term value for clients
• Oversee partner contributions when applicable, ensuring quality and consistency

Continuous Improvement

• Identify opportunities to streamline delivery, reduce rework, and improve time-to-value
• Develop and refine tools, templates, and processes to scale delivery excellence
• Use data and feedback to drive operational improvements and better customer outcomes

What You Bring?

Required Qualifications

• Experience leading consulting or professional services teams, including direct people management
• Proven success delivering enterprise or mid-market SaaS implementations
• Strong customer-facing skills, with the ability to build trusted relationships
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
• Experience managing risk, resolving escalations, and driving projects to successful outcomes
• Excellent communication, collaboration, and organizational skills

Preferred Qualifications

• Experience working in global or distributed team environments
• Familiarity with implementation methodologies, project governance, and delivery frameworks
• Experience improving operational processes or driving continuous improvement initiatives

What You’ll Get?

• Competitive compensation and performance-based incentives
• Flexible work environment (hybrid/remote options where applicable)
• Opportunities to lead and grow a global team
• Ongoing learning and development programs
• Exposure to cross-functional leadership and strategic initiatives
• Inclusive, collaborative culture that values diverse perspectives
• Opportunity to make a measurable impact on customers and the business

Our Commitment to Inclusion

We believe diverse teams drive better outcomes. We encourage candidates from all backgrounds and experiences to apply—even if you don’t meet every listed requirement. If you’re excited about this role and believe you can contribute, we’d love to hear from you. #LI-NL1#LI-Remote