CUSTOMER SERVICE ASSOCIATE RBS

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox CUSTOMER SERVICE ASSOCIATE RBSA jornada completa Compensación: COP 0 - COP 0 - mensualmenteDescripción de la empresaSGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo.Descripción del empleoPrimary Responsibilities:This document contains the responsibilities applicable to the position: CUSTOMER SERVICE JUNIOR RBS. Failure to comply with the provisions of this document is considered by the signatory parties to be a serious fault and just cause to terminate the employment contract, without compensation for damages.Customer Service Assistants. They help inside sales managers collect documentation, generate customer quotes, enter/update quotes and other information in CRM/SAP or others, update information in the Laboratory Information Management System (LIMS), market research, and other tasks as needed.Specific Responsibilities:At all times, you comply with the SGS Code of Integrity and Professional Conduct.Generate accurate and marked quotes in accordance with SGS standards.Manage and resolve incidents, complaints and customer requests efficiently.Coordinate with different departments to ensure a quick and adequate response to customer needs.Coordinate payment terms, prepay requirements, and credit requests with Sales and Finance.Coordinate new client onboarding and verify whether accounts already exist.Assists as needed in compiling required documentation for new client and project setup.Collects from clients and validates required documentation for new client setup and project initiation.Works directly with clients to resolve missing information from required documentation for new client setup and project initiation.Deliver an exceptional customer onboarding experience.It assists in tracking notifications on older existing quotes as required by affiliate administrators.Input of quotation and all supporting product documentation data into appropriate systems (e.g., LIMS, CRM, etc.). Work with other departments for successful new client and/or project setup.Update changes to customer information in the appropriate systems as instructed.Requests for market or customer research may include the following:Internet search for customer data or articles about vertical markets, regulations, etc.Lead generation: Search for contact lists in various marketsCompetitor Website Review and Information SummaryCommunicates, as needed, with ISMs and other internal staff.Develop skills and knowledge to progress in your career.Build trust by providing timely responses to all queries, whether it's by Teams, email, or phone.It promotes a positive "It can be done!" attitude and a safe work environment.Be well informed and comply with SGS procedures and standards.He takes the lead in everything we do and performs other duties as needed to further SGS's mission of service, quality and growth.Builds and maintains strong working relationships.Complies with all SGS QHSE and HR policies and procedures. RequisitosProfile:Academic background: Professional degree in related science, and two years of industry experience.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to present information effectively in individual and small group situations to the organization's customers or employees.Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Intermediate personal computer skills, including email, Microsoft Office, Salesforce (CRM), job task requests, Internet, online data system.Experience: Between 1 to 2 years of experience in similar roles or more. Technical knowledge: Microsoft Office intermedio, Salesforce a plusLanguages:...