General Manager

All Jobs  >  General Manager Apply General Manager Chicago, IL • Management Apply Job Type Full-time Description Lead a team. Grow a business. Create unforgettable experiences.At milk + honey, we believe self-care is more than a service—it's how we help people feel their best. Every treatment, every interaction, and every detail is designed to create moments of care, connection, and relaxation.We're looking for an inspiring General Manager who is passionate about developing people, delivering exceptional guest experiences, and driving business results. This is an opportunity to lead one of our beautiful spa locations while shaping a culture rooted in kindness, accountability, and excellence.If you're an energetic leader who enjoys building high-performing teams, growing revenue, strengthening community relationships, and creating memorable experiences for both guests and employees, we'd love to meet you.About milk + honeymilk + honey is an award-winning collection of luxury day spas, salons, and medSPAs committed to helping people relax, feel good, and prioritize their well-being. Guided by our core values—Kindness, Connection, Integrity, Inclusiveness, and Excellence—we've built a workplace where both guests and employees feel welcomed, supported, and inspired.What You'll DoAs General Manager, you'll serve as the leader of your location—setting the vision, building an exceptional culture, and ensuring operational excellence across every aspect of the business.Essential Duties and Responsibilities:Financial Targets and Revenue: Revenue + profitability by committing to P+L oversight and management. Strategic approach to revenue growth Manage financial budgets and control expenses as it relates to supply and operating costsManage financial budgets and control expenses as it relates to cost of wages compared to revenueGuest Experience Oversight: Building and maintaining strong relationships with clients to encourage repeat business and positive word-of-mouth. Own overall guest experience by ensuring location brand standards are kept up withMaintain a positive NPS score that aligns with company standard Team Leadership and Development: Overseeing the hiring, training, and development of all staff to ensure a high level of performance and job satisfaction. Own overall employee experiences by ensuring location culture is maintained. Overseeing, managing and growth of our location leadership teams:Develop and coach direct reports in leadership roles and areas of responsibility Overseeing, managing and growth of our medSPA team focus:Manage operational people aspects of medSPA teammates and partner with medSPA Medical Director as neededResponsible for planning, driving, growing medSPA revenue Ensure medSPA inventory is managed appropriately and within budgetOverseeing, managing and growth of our Concierge team focus:Lead the concierge team towards creating on brand guest experiences through coaching and accountability Achieve sales, rebooking, and membership targets Employee Relations: Fostering a positive and inclusive work environment, addressing employee concerns, and ensuring compliance with labor lawsUphold milk + honey policies in partnership with Operations, People, and Legal Teams as neededMarketing and Brand Strategies: Drive local and community marketing strategies, collaborating with community partners, and utilizing social media to promote the spa + medSPA services.Partnering with HQ marketing team to identify local partnerships, brand ambassadors, and event opportunities with your marketPartner with marketing on promotional needs and local levers to drive demand and increase utilizationRegularly participate in outreach strategies Leverage trade to build partnerships with neighboring businesses Ensure marketing signage, collateral, and product is current and refreshed seasonallyOperational Excellence: Ensuring all spa operations run smoothly and...