Product Strategy & Ownership Own the end‑to‑end product strategy and roadmap for a defined area within Dynamics 365 Customer Experience AI. Balance long‑term strategic thinking with pragmatic, high‑quality delivery. Manage, coach, and grow a team of Product Managers, setting expectations for ownership, impact, and execution excellence. Create clarity around charters, success metrics, and decision rights across the team. Develop PMs through regular feedback, coaching, and career growth conversations. Foster a culture of customer obsession, accountability, collaboration, and learning. Partner closely with engineering, design, data science, and AI research to ship high‑quality, scalable solutions. Lead prioritization, planning, and execution rituals with solid operational discipline. Coordinate dependencies and alignment across BizApps, CXA, Copilot Studio, Teams, and platform partners. Bachelor's Degree AND 10+ years experience in product/service/program management or software development. OR equivalent experience. 3+ years people management experience. Experience delivering enterprise SaaS or platform products, ideally in Customer Experience, Contact Center, or AI‑powered applications. Understanding of AI/ML fundamentals, including Generative AI and agent‑based systems. Proven ability to lead through influence and align cross‑functional teams. Experience presenting product strategy, tradeoffs, and execution status to senior leadership. Familiarity with enterprise security, compliance, and global deployment considerations. MBA or advanced degree in business, technology, or a related field.
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