Customer Success Manager

View All Jobs Customer Success Manager Tampa, FL Sales Full Time 354401 Apply Share Twitter LinkedIn Facebook E-Mail Get Link Employee Referrals At Advantive, we don’t just make software—we build careers and power the manufacturing and distribution backbone of the global economy. We are growing fast, investing in AI, and building a culture where motivated, curious people rise quickly. About Advantive At Advantive, we make purpose-built software for specialty manufacturing and distribution businesses that streamline complex processes, optimize operations visibility and throughput, and drive improved quality, profitability, and revenue growth. Deeply embedded in our customers' businesses, Advantive's software solutions add value along the full manufacturing and distribution lifecycle. Our customers, who include corrugated and packaging manufacturers, equipment and supply wholesale distributors, and automotive and other specialty manufacturers, benefit from our solutions that have been honed over decades in the marketplace. We know our customers' businesses intimately and deliver software to address their needs. Why this role is critical The Customer Success Manager (CSM) serves as the commercial owner and strategic advisor for a portfolio of customer accounts. Working alongside Technical Account Managers (TAMs), the CSM forms one of the two core pillars of Advantive's account coverage model, with shared responsibility for customer health, retention, value realization, and long-term growth. Success in this role requires building trusted customer relationships, proactively identifying business risks and opportunities, and ensuring customers realize measurable value from their investment in Advantive's software and services. The CSM helps customers achieve their business objectives while driving renewals, expansion opportunities, and long-term partnership. Strong programmatic customer success skills are essential, with the ability to manage a high-volume account portfolio while still delivering a personalized experience that makes each customer feel understood, heard, and supported. What you will do Manage a portfolio of global customer accounts, driving customer success, renewals, annual price increases, retention, and expansion opportunities. Develop trusted relationships with customer stakeholders and serve as their strategic business advisor. Own end-to-end renewal execution, including renewal planning, pricing coordination, contract management, billing coordination, and commercial negotiations. Build and execute customer success plans that align Advantive solutions with customer business objectives. Proactively identify customer risks, adoption challenges, and growth opportunities, developing mitigation and success plans where needed. Lead Executive Business Reviews and value discussions that demonstrate ROI, business outcomes, and future opportunities. Collaborate closely with Technical Account Managers, Professional Services, Product Management, Support, and Sales to deliver an exceptional customer experience. Serve as the primary commercial point of contact for assigned customers. Monitor customer health, product adoption, usage trends, and satisfaction. Maintain accurate Salesforce data, forecasts, customer activities, opportunities, and renewal pipelines. Partner with Renewals Processing to ensure timely, accurate renewal quotes and contract execution. Navigate customer concerns and execute customer retention strategies. Provide customers with product education and best-practice guidance while partnering with TAMs for technical discussions. Distinguish between commercial matters, routine inquiries, and technical escalations. What this role does NOT do Own technical system health, product performance, or operational environments (owned by the Technical Account Manager). Act as a dedicated project manager for implementations or...