Client Success Manager

Skip to main contentWin as One Team.Sign InClient Success Manager page is loadedClient Success ManagerApplylocationsVancouvertime typeFull timeposted onPosted 7 Days Agojob requisition idR-2842Company Overview:At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.If you're looking to make an impact and grow with a team that values you, come join us!Job DescriptionSnap Finance is seeking a dynamic and motivated Client Success Manager in the Greater Vancouver Washington to join our field-based team. In this role, you’ll serve as the face of Snap to our existing merchant partners, working directly in your assigned territory to strengthen relationships, drive adoption of Snap’s offerings, and help our clients succeed. Whether you’ve held titles like Account Executive, Territory Manager, Customer Success Manager, or you’re early in your career with a strong service mindset, we’re looking for individuals who thrive on client interaction, autonomy, and meaningful impact. If you're a relationship builder who loves being on the move and making a difference, this is the opportunity for you.How you’ll make an impact:Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each monthOwn relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clientsBecome an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotionsIdentify and communicate feedback and suggestions to Snap support and product teamsUsing relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolioSchedule and deliver “field training” sessions with our merchants and their staffWork closely with Areas Sales Manager to strategize on merchant account goalsWhat you’ll need to succeed:1+ years of outside account management experience, or we will train entry level candidates with less experience – must have high levels of people, communication, and emotional intelligence skillsMust live in or near the territory listed and knowledgeable of local businesses in the areaMust have strong experience with Customer Relationship Management (CRM) systemsProfessional approach with merchants – your professional dress, verbal and written communication is key to representing Snap at the highest levelsBusiness and technical acumen – Using a consultative approach, possess experience analyzing merchant’s needs while focusing on customized sales techniques, identifying pain points, and leveraging market dataOutstanding relationship-building skills and strong customer service aptitude with a high degree of responsivenessHigh energy, positive, effective, and empathetic, able to easily connect with people of different backgroundsHighly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own scheduleMust live in or near the territory listed and knowledgeable of local businesses in the areaComfortable using a range of technology platforms and while working out of your car all-dayWhy Join Us:Generous paid time offCompetitive medical, dental & vision coverage401K with company match for USCompany-paid life insuranceCompany-paid short-term and long-term disabilityAccess to mental health and wellness resourcesCompany-paid volunteer time to do good in your communityLegal coverage and other supplemental optionsA value-based culture where growth opportunities are endlessMore:Snap values...