Customer Delivery Engineer, NASA

ProductProductTiger CloudRobust elastic cloud platform for startups and enterprisesTimescaleDB EnterpriseSelf-managed TimescaleDB for on-prem, edge and private cloudOpen sourceTimescaleDBTime-series, real-time analytics and events on PostgresSearchVector and keyword search on PostgresIndustryData CentersEnergy & UtilitiesOil & Gas OperationsSmart ManufacturingCryptoDocsPricingDeveloper HubChangelogBenchmarksBlogCommunityCustomer StoriesEventsSupportIntegrationsLaunch HubCompanyAboutTimescalePartnersSecurityCareersLog InLog InContact usStart a free trialCustomer Delivery Engineer, NASATechnical ServicesAt Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.Own the hardest part of customer adoption. Ship real results, fast.You’re not just handing out advice, you’re building real systems, fixing real problems, and translating reference architectures into blazing-fast production deployments. As a Customer Delivery Engineer at Tiger Data, you’ll work directly with our most strategic customers during their make-or-break moments: migrations, performance tuning, schema design, and production rollout. You’ll write SQL, debug slow queries, optimize real workloads, and you’ll do it all while using AI copilots to go faster and work smarter. Your job is to help customers go live successfully, not to write long docs or open tickets for someone else to fix.This isn’t a support role. It’s a delivery engineering role for builders who thrive in ambiguity, love working directly with customers, and want to see their work quickly translate into a real-world production environment.Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview. https://console.cloud.timescale.com/signupCheck out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/TigerData is a remote first company. This is a full-time, remote position. This application will focus on North America/South America (NASA) time zones.What you will be responsible for in this role:Deliver customer projectsImplement migrations, data optimizations, and schema designsScope and execute engagements with clear, measurable deliverablesFix complex technical problemsTune slow queries and configurationsWrite tactical fixes and scripts to unblock customers quicklyApply AI to accelerate engineeringUse copilots (LLMs, AI assistants) to generate query rewrites and test optimizationsCreate reusable AI prompts and delivery playbooksBridge architecture and realityTranslate reference architectures into customer-specific deploymentsAdapt TigerData features (e.g., Hypertables, Hypercore, continuous aggregates, vector search) to real workloadsBe the customer’s technical championOwn technical success during project deliveryEscalate to core Engineering only when there’s a product-level gapCapture and share knowledgeWrite playbooks, scripts, and internal guidesFeed learnings back to Product and EngineeringYou could be a great fit if you:Have deep hands-on experience with PostgreSQL — especially SQL tuning, performance optimization, and schema designHave delivered complex migrations, data transformations, or optimizations in production environmentsAre fluent in SQL and Python (or similar scripting languages for data work)Are comfortable leading technical conversations with customers, especially under pressureLove using AI tools (copilots, LLMs) to speed up query rewriting, code generation, or problem...