Overview
Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.
** This position is contingent upon contract award **
Responsibilities
- Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
- Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
- Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
- Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
- Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
- Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
- Develop and implement operational policies, procedures, and governance processes.
- Coordinate resources across multiple functional areas to support mission requirements and program objectives.
- Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
- Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
- Provide leadership in incident management, escalation resolution, and operational decision-making.
- Other duties as assigned
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
- Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
- Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
- Demonstrated experience leading technical operations teams supporting enterprise-scale environments.
- Current DoD 8570.01-M IAM Level II certification required.
- Active TS clearance.
- Successfully pass background and drug screening
Knowledge, Skills and Abilities:
- Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
- Strong leadership and people management capabilities.
- Ability to provide technical oversight across multiple complex projects simultaneously.
- Strong understanding of information assurance and cybersecurity frameworks.
- Excellent analytical, organizational, and problem-solving skills.