Hardware Support Engineer

CareersJobsResearch and DevelopmentHardware Support EngineerHardware Support EngineerResearch and DevelopmentOn-site São Paulo, SPSHAREWhy join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.Hardware at TRACTIANThe Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.What you'll doAs a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving, testing and data analysis will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.ResponsibilitiesTroubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.Generate and maintain documentation for test results and repeatability.Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.Teardown documentation for field failure analyses.Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.RequirementsEnrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.Basic knowledge of electronic circuits, components, and schematic design.Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.Intermediate English fluency.Live or have availability to move to Sao Paulo.Bonus PointsExperience with scripting languages such as Python.Basic knowledge of programming languages such as C.Experience with other low-level programming languages.Fluency in English proficiency.Compensation & BenefitsCompetitive salary and stock options30 days of paid annual leaveEducation and courses stipendEarn a trip anywhere in the world every 4 yearsR$1.035/month for meals allowanceHealth plan with national coverage and without coparticipationDental Insurance: we help you with dental treatment for a better quality of life.Wellhub and Sports Incentive: R$300/mo extra if you practice activitiesI want to applySee alsoFirmware Quality Assurance AnalystResearch and DevelopmentSão Paulo, SPSenior Firmware EngineerResearch and DevelopmentSão Paulo, SPMechanical Design EngineerResearch and DevelopmentSão Paulo, SPView all open positionsTractian Ranked #24 Fastest-Growing Company in North AmericaRead MoreIf you want to build a ship, don't organize people to collect wood, assign them tasks, and give orders. Instead, teach them to long for the vast and endless sea.Antoine Saint-Exupery