KYC Operations Analyst 2 (Maker/Checker)

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: * Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records * Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool * Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records * Acts as expediter for chasing up 1st level escalations within the KYC Ops organization * Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary * Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected * Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary * Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time * Conduct calibration sessions to standardize knowledge across Checkers * Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements * Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month * Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times * As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements * Monitor and track KYC documentation completion to ensure minimal past dues Skills: * Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business. * The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes. * Strong analytical skills and time management skills, excellent attention to details * Excellent written and verbal communication skills and aptitude in communicating with senior management * Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications * Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness * Ability to work well under pressure and tight time frames * Pro-active, flexible, have good organizational skills and must be team player. * Ability to work in a dynamic environment Knowledge/Experience: * 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements. * Good command of reading and writing English. * Good PC skills with ability to pick up new software systems. * Co-operative, proactive with high sense of responsibility & teamwork * Ability to work under pressure and in a volatile environment * Attention to details with high accuracy in work; Strive for process improvement. * Display the ability to prioritize effectively to meet routine processing deadlines * Flexible enough to work as per Business timings. * ACAMS certified (an advantage) Qualifications: * University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or...