Head of KYC Operations - Wise Platform

Skip to main content Head of KYC Operations - Wise Platform hackajob London, England, United Kingdom Head of KYC Operations - Wise Platform hackajob London, England, United Kingdom 1 week ago Be among the first 25 applicants See who hackajob has hired for this role Report this job hackajob is collaborating with Wise to connect them with exceptional professionals for this role.Company DescriptionWise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money.For everyone, everywhere.Job DescriptionMore about our mission and what we offer.Your mission is to lead the KYC Operations Function organization to Ensure itsCompliance and Provide Instant Service with best-in-class Quality. And to dothis in a scalable, cost-efficient manner, working in partnership with other Wiseteams and functions, most prominently with Wise Product and Compliance.What Youʼll Be DoingIn this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role involves overseeing circa 75 employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals. You will need to ensure the top-notch delivery in your teamʼs Quality, Compliance, Speed and Cost of Operations.A few ways in which Youʼll contribute to Wiseʼs success in this role:Setting the Strategy for KYC Operations FunctionLead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy, in making the processes more compliant, faster, better and more scalable, with a clear customer focusBuilding the best processesBuild and develop a robust and compliant customer onboarding programBuild the necessary support systems for the processes: Metrics, Targets, Governance, Utilize data and user research to optimize our on-boarding experience and transform how we currently fight financial crime and fulfil regulatory obligationsDrive improvement initiatives and manage an efficient process while providing continuous effective risk management and controlWork closely with our Risk and Compliance teams to align on risk appetites and capabilities to support the growth of the businessNurturing a great teamEnsure that the right KYC Operations Function organization and the right leaders are in placeBuild and develop a people strategy that allows execution upon the vision - cross functions and locationsRevamp the People management processes together with the People Operations team - skills, career paths, performance managementOversight of team's budgets and high level reporting.QualificationsExtensive experience, typically 8 -10 years, in Operations (preferably KYC/AML, financial crime, compliance, or related fields within the financial services industry).Finance / Compliance experience (heavy preference for awareness of correspondent service infrastructure and risk associated) - strong...