ITSM Platform Engineer - Barclaycard Payments

Skip to main content ITSM Platform Engineer - Barclaycard Payments hackajob London, England, United Kingdom Apply Join or sign in to find your next job Join to apply for the ITSM Platform Engineer - Barclaycard Payments role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. ITSM Platform Engineer - Barclaycard Payments hackajob London, England, United Kingdom 2 weeks ago Be among the first 25 applicants See who hackajob has hired for this role Apply Join or sign in to find your next job Join to apply for the ITSM Platform Engineer - Barclaycard Payments role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.Join us as a ITSM Platform Engineer within Barclaycard Payments- to design, configure and continuously improve the ITSM platform capability that enables modern, risk-based change across a CI/CD-led engineering environment. The role is hands-on: building the workflows, automation, integrations, data models and control evidence needed to make change safe, observable, auditable and low-friction for engineering teams.You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms. The mandate is to move change control from manual governance into platform-enabled, policy-driven guardrails that support speed, control and regulatory confidence.To be successful as a ITSM Platform Engineer, you should have experience with;Hands-on engineering experience in ServiceNow (or equivalent ITSM tooling)Ability to design, configure, and scale ITSM workflows (incident, change, request, CMDB) and integration ITSM platforms with monitoring, CI/CD, and observabilityExperience designing and embedding AI Ops capabilities into ITSM products and workflowsSome other highly valued skills may include;Experience automating service operations using scripting / workflow orchestrationExposure to platform engineering / DevOps practicesUnderstanding of data models (CMDB) and service mapping in modern architecturesYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific...