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Customer Success
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Ghent
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Hybrid
Customer Knowledge Officer
Become a Customer Knowledge Officer at Qargo! Create clear, customer-facing knowledge content that helps transport companies understand and use our platform with confidence!
Apply now
🚛 About QargoQargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.To help keep our knowledge base up to date and accurate as Qargo grows, we’re looking for a Customer Knowledge Officer to join our team in Belgium.💼 About the RoleAs Customer Knowledge Officer, you’ll create and maintain knowledge base articles that help customers understand new and existing product features.Our Product and Engineering teams are rolling out new features faster than ever, and we want to make sure our customer-facing knowledge keeps pace. You’ll turn product information, technical details, and draft inputs into clear, practical content that customers can follow.You’ll work closely with Product, Engineering, Support, and Enablement, exploring features in a test environment, checking details carefully, and making sure our written knowledge stays accurate, useful, and up to date.This is a Belgium-based role within the Enablement team.🔑 Key ResponsibilitiesBuild and maintain a comprehensive, accurate and up-to-date product Knowledge Base.Create clear help articles, step-by-step guides and product documentation that simplify complex Qargo workflows.Document new features and product changes, working closely with Product teams to understand how they impact our customers.Continuously review existing content to ensure our product knowledge remains accurate and relevant as Qargo evolves.Identify knowledge gaps based on customer questions, Support...
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