VP - Market Lead Finance Services

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced finance services and service governance professional to lead the VOIS Finance Services market-interface model across supported markets. This role is central to embedding the post-NOVA operating model, leading the In-Market VOIS Lead network and ensuring effective governance, stakeholder communication, issue visibility, escalation management and cross-service coordination across Finance Services. Operating within the Record to Report organisation, the role connects Service Lines, HOFOs, MFCs, Chief Accountants, FP&A teams, transformation leaders and market stakeholders to ensure market priorities are clearly understood, routed to the right accountable owners and progressed through disciplined governance. The individual will play a key role in improving service confidence, reducing ambiguity across teams and supporting reliable Finance Services delivery in a complex, multi-market environment. ## What you’ll do * Lead, coordinate and govern the In-Market VOIS Lead network across supported markets, ensuring consistent ways of working, governance standards and escalation discipline. * Establish and manage the operating rhythm for market reviews, governance forums, issue management, stakeholder feedback and action tracking. * Support onboarding and capability development of In-Market VOIS Leads through practical guidance, templates, issue logs, service-review formats and readiness frameworks. * Build and maintain the Finance Services market governance framework, including issue tracking, escalation routes, stakeholder communication and follow-up processes. * Ensure market service issues are visible, prioritised, actioned and escalated appropriately when progress is blocked. * Prepare consolidated governance updates for Finance Services leadership, highlighting risks, trends, decisions required and unresolved issues. * Coordinate market-facing delivery issues that span multiple Finance Services Service Lines including Record to Report, Source to Pay, Credit to Collect, CBC and Finance COE. * Maintain visibility of recurring challenges, service dependencies, cross-functional blockers and ageing escalations. * Drive ownership clarity and effective follow-through while maintaining accountability within the relevant functional teams. * Support the successful embedding of the post-NOVA operating model by improving hand-offs, reducing duplication and strengthening governance. * Identify and address recurring operating model gaps, unclear accountabilities and market friction points through appropriate governance channels. * Coordinate communication of service status, risks, dependencies and action plans across stakeholders. ## Who you are * Experienced in finance operations, shared services, service management, transformation, market operations or multi-market delivery environments. * Strong understanding of...