VodafoneThree - Service Incident Manager

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsVodafoneThree - Service Incident ManagerHome Based, United Kingdom This role is no longer accepting applicationsRequisition ID286556Date posted07/15/2026 Location: HomebasedSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week – Monday to FridaySecurity Clearance: This position requires you to hold or the ability and willingness to obtain a UK Developed Vetting (DV) clearance.HomebasedOur homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.   Who We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.   What you’ll doAt VodafoneThree, our Enhanced Network Operations Centre (ENOC) team is at the heart of keeping our customers connected. As a Service Incident Manager, you'll support one of our key enterprise customers, taking ownership of critical incidents and ensuring services are restored as quickly and effectively as possible. Working within a fast-paced operational environment, you'll be the trusted point of coordination during incidents, bringing together technical teams, stakeholders and customers to drive positive outcomes and minimise business impact.This is a fantastic opportunity to join a growing team supporting a high-profile customer account. You'll work alongside an experienced Incident Manager, benefiting from their extensive knowledge while developing your own expertise in incident management, customer engagement and operational excellenceManaging critical incidents: Taking ownership of Priority 1, 2 and 3 incidents, ensuring issues are progressed effectively and resolved within agreed service levels. Driving incidents through to resolution: Coordinating internal and external teams, removing roadblocks and maintaining momentum to deliver the best possible customer outcomes. Leading incident communications: Joining and driving incident bridge calls, providing...