Customer Growth Associate

Customer Growth AssociateOnsite (New York City, NY)Full-timeView all jobsFull Time, NYC (In-Office, 5 Days/Week)About HenryHenry is redefining how commercial real estate professionals generate deal materials - pitch decks, BOVs, and loan packages - by combining generative AI with proprietary data integrations. We’re the fastest-growing AI-native proptech company in the world, backed by tier one VCs including YC and Susa Ventures and already used by 80% of the top CRE brokerages in the world.About the RoleWe’re hiring a Customer Growth Associate to own a book of commercial real estate broker accounts through the middle of their lifecycle - post-onboarding through renewal.This is a high-energy, relationship-driven role. If you like being in motion - talking to customers, jumping on calls, texting, solving problems in real time - you’ll love this seat. The best people here don’t wait for things to happen. They’re in constant touch with their accounts, building real relationships and making sure nothing slips.You’re not just maintaining accounts - you’re growing them. That means spotting opportunities, getting new teams excited about Henry, and helping your customers win more deals using the product.At Henry, CS isn’t a support function sitting in the background. It’s front-line, fast-paced, and deeply embedded in the customer’s day-to-day. You’ll feel the impact of your work immediately - when a deck gets out faster, when a broker wins a deal, when a team fully buys in.What You'll OwnAccount Health & RelationshipsRun a high-volume book of CRE broker accounts, with accountability for retention, expansion, and overall account healthIdentify and execute on upsell and expansion opportunities (new teams, users, and use cases)Partner with customers to increase product adoption and embed Henry into their day-to-day workflowsSupport and lead renewal conversations, ensuring clear ROI and continued partnershipRelationships & Customer InsightBuild strong, trust-based relationships through consistent, high-touch engagementDevelop a deep understanding of your accounts - how they operate, what they prioritize, and how they measure successStay close to day-to-day activity to proactively identify risks and opportunitiesBe comfortable reaching out directly (calls, texts, email) to maintain momentum and alignmentEngagement & ExecutionDrive consistent engagement across your book - you don’t let accounts go quietAct quickly on usage signals and customer behavior, translating data into actionConnect customer and product, turning feedback into actionOperate with urgency, strong follow-through, and a high standard of ownershipWhat We're Looking For1-3 years of experience in customer success, account management, or a similar role with revenue or expansion ownershipStrong relationship-builder who enjoys frequent customer interactionCommercially minded - able to identify growth opportunities Proactive by default - you create touchpoints, not wait for themHighly organized and able to manage a large book of accounts without dropping detailsData-curious - comfortable using usage signals to inform decisions and outreachWhy HenryThis is a rare opportunity to operate as a true extension of the founders at a high-growth, category-defining AI company - with real revenue, real customers, and strong momentum.You’ll be stepping into a role with real ownership and visibility. You won’t be layers removed from decisions - you’ll be close to the action, working directly with leadership and helping shape how we grow.Define and build the account growth motion as the company scalesOwn relationships with a high-stakes, high-value customer base (CRE brokers)Operate with a high degree of autonomy - trusted to move quickly and make decisionsAlongside that, you’ll have strong support and upside:Competitive compensationFull medical, dental, and vision coverage401(k)Daily lunch and dinner in-officeClear growth trajectory as the company continues to scaleApplyAutofill from...