Primary Responsibilities:
Travel to customer sites (onshore and offshore) to inspect, install, commission, test, calibrate, upgrade, refurbish, and repair ARM/NOV equipment and products.
Respond to emergency “Rig Down” situations as a priority to restore equipment to operational status safely and efficiently.
Service, overhaul, inspect, and identify faults on NOV rig equipment.
Perform fault finding on mechanical, electrical, PLC-controlled systems, AC/DC power systems, and Variable Frequency Drives (VFDs).
Execute field upgrades of electrical hardware and software using current control protocols and approved revisions.
Read and interpret engineering drawings and schematics; redline and update documentation as required.
Investigate reported equipment/product problems and NCRs; participate in root cause investigations and initiate corrective actions.
Prepare and submit accurate service documentation including daily reports, survey reports, parts lists, redline drawings, and final service reports in a timely manner.
Provide operational analysis and field surveys, producing reports with recommendations to improve equipment performance, efficiency, and reliability.
Escalate key faults or product failures to relevant departments and support resolution through to closure.
Support Installation & Commissioning (I&C) projects as required.
Train customers on safe operation, maintenance, and troubleshooting of NOV equipment in accordance with manuals, Product Information Bulletins (PIBs), drawing revisions, and software updates.
Maintain effective communication with customers, providing regular status updates and technical feedback.
Build and maintain strong working relationships with customers, suppliers, and ARM/NOV global teams.
Collaborate with engineering, quality, HSE, and management teams to resolve equipment issues and improve product performance.
Promote continuous improvement of systems, processes, and operational efficiency.
Ensure full compliance with ARM/NOV Quality Assurance (QA) and Health, Safety & Environment (HSE) policies and procedures.
Promote incident prevention and support the ongoing development of HSE standards and internal policies.
Maintain up-to-date knowledge of relevant HSE legislation and industry requirements.
Perform additional duties and travel on an ad-hoc basis as required by business needs.
Proven working knowledge of installation, commissioning, overhaul, fault finding, and repair of heavy machinery or automated systems.
Experience working with PLC and computer-controlled systems, including the ability to perform minor software modifications.
Strong understanding of AC & DC power systems, Variable Frequency Drives (VFDs), hydraulics, and pneumatics.
Experience within FMCG, heavy industry, oil & gas, or similar automated industrial environments.
Previous experience in a similar field service role, either offshore or within an automation-based industry.
Experience working in high-pressure operational environments requiring rapid fault diagnosis and resolution.
Key Competencies & Skills:
Strong technical and functional knowledge of NOV drilling equipment (RFE, NOI, PCE) and related industry systems.
Ability to interpret engineering drawings, electrical schematics, and technical documentation.
PLC interrogation and minor software modification capability.
Advanced fault-finding skills across electrical, mechanical, AC/DC systems, and VFDs.
Installation, commissioning, testing, calibration, upgrade, and refurbishment expertise.
Root Cause Analysis (RCA) and NCR investigation support.
Rapid and effective response to “Rig Down” situations in high-pressure environments.
Strong analytical thinking and structured problem-solving ability.
High level of quality focus and commitment to QA/HSE compliance.
Effective planning, workload supervision, and time management skills.
Excellent verbal and written communication skills, including technical reporting.
Strong customer focus with ability to deliver training and operational support.
Cross-functional collaboration with engineering, quality, operations, and global teams.
Sound decision-making ability and capability to work under pressure.
Continuous technical learning mindset with patience and adaptability.