Technical Support Officer (BE)
Qargo TMS
Gent, BelgiumCustomer SupportPosted Jun 29, 2026
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Technical Support Officer (BE)
Join Qargo as a Technical Support Officer! Help customers with their questions and provide exceptional support with an innovative product. Join our team and make a difference every day!
Apply now
🚛 About QargoQargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe.The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks.Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.We’re looking for a Technical Support Officer to join our team in Ghent. If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!💼 About the RoleAs Technical Support Officer, you’ll be a key member of our support team, providing technical assistance to clients across the UK, Belgium, Ireland, and the Netherlands. With your strong analytical skills, you’ll ensure smooth client onboarding, handle data management tasks, and configure customised mappings to keep client operations running seamlessly.🔑 Key ResponsibilitiesBe one of the main technical contacts in the support team, assisting clients and coordinating with engineering when needed.Manage the technical support for our clients across multiple regions.Communicate and educate clients on new and existing features through our support platform.Upload master data (drivers, vehicles, customers) into Qargo.Adapt PDF and email templates to match client requirements.Set up Excel/CSV imports and configure mappings to ensure data accuracy.Support clients with intermodal connections, order import mapping, pallet network configuration, and rate card error analysis.✅ Skills & ExperienceStrong analytical / technical aptitude and confidence navigating software systems.Solid understanding of transportation concepts.Advanced Excel...