Communications Manager II

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Communications Manager IIFull-time Compensation: USD 72000 - USD 85000 - yearlyCompany DescriptionCare.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. Job DescriptionWe are seeking a strategic and proactive Senior Communications Manager—reporting to the Group Manager, Communications—to help drive the company’s external and internal communications efforts. This role will be instrumental in building and protecting Care.com’s reputation, highlighting our mission-driven impact, and amplifying thought leadership from company executives. The ideal candidate is a strong storyteller, exceptional writer, media-savvy, and comfortable working in a fast-paced, consumer-driven technology environment.What you’ll be working on:Develop and execute strategic communications initiatives that align with Care.com’s business goals and brand narrative.Draft, edit, and distribute press releases, media pitches, blog content, bylines, FAQs, and executive talking points — optimizing them for consumption by both humans and LLMs. Support media relations efforts by identifying opportunities, maintaining journalist relationships, and coordinating interviews and press briefings.Collaborate with internal stakeholders across marketing, HR, product, and legal to develop cohesive communication plans.Partner with the People Experiences team to enhance internal communications and employer branding strategies.Help manage executive visibility, including speaking engagements, conference participation, and award submissions.Monitor media coverage and trends relevant to caregiving, family support, workforce dynamics, and consumer tech.Track, analyze, and report communications performance metrics using industry tools (e.g., Muck Rack).Support crisis communications and issue management as needed, maintaining poise under pressure.QualificationsBachelor’s degree in Communications, Journalism, Public Relations, Marketing, or a related field.5+ years of experience in corporate communications, public relations, or related roles—ideally with a consumer-facing brand or tech company.Exceptional writing and editing skills with an ability to tailor messages to different audiences and channels.Strong understanding of media relations, with a proven track record of securing coverage in top-tier outlets.Experience with digital platforms and content publishing tools.Ability to manage multiple projects simultaneously and work cross-functionally in a collaborative environment.Comfortable working with executive leadership and handling confidential information.Experience with generative AI tools (e.g. LLMs) to augment communications tasks, drive efficiencies, and scale content creation.Mission-driven mindset and interest in family care, social impact, or the future of work.Additional InformationAvailable in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families,...