Analyst: F135 Hardware Customer Support Engineer (Onsite)

Date Posted:

2026-07-23



Country:

United States of America



Location:

US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC



Position Role Type:

Onsite



U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.



Security Clearance Type:

None/Not Required



Security Clearance Status:

Not Required

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

The Hardware Customer Support Engineer (CSE) plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

Typical Responsibilities:

• Responds to Technical Field Questions (Action Requests)
•  Support Engineering Investigations (Deficiency Reports)
• Technical Maintenance Manual Data Creation/Updates/Interpretation
•  Author technical presentations and Field Information Notices as required
• Maintenance Awareness Briefings
• Engineering Changes /Design Reviews for Sustainment Impacts
• Field Implementation / Retrofit Planning / Service Test Letters
• Support Technical Conferences as needed
• Production Quality Notification (QN) and Escape (6015) support 
• Ability to travel up to 10% mostly to our F135 Field Sites         

What You Will Learn

• How to support the F135 propulsion system for U.S. and international military customers
• Field inquiry response, deficiency reporting, and hands‑on sustainment problem‑solving
• Development and interpretation of technical maintenance data for advanced gas turbine engines
• Clear technical communication through briefings, notices, and customer updates
• How engineering changes, retrofits, and quality processes impact fielded hardware
• Cross-functional collaboration with the F‑35 JPO, Field Service Engineers, Engineering, and Logistics teams

Qualifications You Must Have

• Bachelor's degree in Engineering

Qualifications We Prefer

• Existing technical knowledge of gas turbine operation
• Bachelor's degree in Mechanical, Aeronautical, Aerospace Engineering or related

Experience may be obtained through on-the-job experience, research, coursework, or projects.

What We Offer

•    Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

•    Relocation Eligibility

Learn More & Apply Now!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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