Team Lead - Healthcare Operations

Skip to main content Team Lead – Healthcare Operations Sova Health Gurugram, Haryana, India Team Lead – Healthcare Operations Sova Health Gurugram, Haryana, India 3 weeks ago Be among the first 25 applicants See who Sova Health has hired for this role No longer accepting applications Report this job Designation: Team Lead – Healthcare Operations Reporting:- Operations ManagerAbout Sova HealthSova Health is a leading D2C preventive healthcare company focused on transforming personalised wellness through science, data, and AI. Our mission is to build India’s most trusted precision health platform by delivering tailored health solutions that drive measurable outcomes.Role OverviewWe are seeking a proactive and hands-on Team Lead to manage day-to-day healthcareoperations. This role requires strong ownership of team performance, operationalworkflows, and service delivery, along with the ability to actively contribute whenrequired.Key ResponsibilitiesTeam Management Lead and manage a team of associates to ensure high productivity and quality standards Provide guidance, support, and regular feedback to team membersOperational Management Oversee daily operations and ensure smooth execution across all workflowsMonitor key performance metrics and ensure targets are metData Management & Reporting Maintain and manage operational sheets, trackers, and dashboardsEnsure accurate and timely reporting of performance dataTask Allocation & Alignment Assign tasks based on priority, workload, and team capacityEnsure proper alignment and timely completion of all activitiesRoster Planning & Scheduling Create and manage team rosters based on workload and capacity planningOptimize resource allocation to ensure operational efficiencyCall Handling & Escalation Management Handle customer calls and escalations as requiredEnsure high-quality resolution and customer satisfactionHands-on Support Step in as an individual contributor during peak workload or low bandwidth situationsSupport execution across functions to maintain service continuityProcess Improvement Identify operational gaps and recommend process improvementsDrive initiatives to improve efficiency and service qualityKey Requirements2–5 years of experience in operations or customer support Strong team management and leadership skills Proficiency in Google Sheets / Microsoft Excel Good communication and stakeholder management skills Ability to multitask and work in a fast-paced environment Strong problem-solving and decision-making abilities Preferred TraitsHigh ownership and accountability Detail-oriented with a structured approach Ability to balance execution with team management Willingness to take initiative and drive outcomes Strategic Thinking Interview ProcessHR screening-----> Round with Operations Manager-------> Final Round with Co-founder..Skills: reporting,healthcare,management,team management,operations Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Sova Health by 2x See who you know Get notified when a new job is posted. Set alert ...