Cards API Senior Specialist

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Cards API Senior SpecialistFull-time Compensation: BRL 11000 - BRL 15400 - monthlyCompany DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer.Job DescriptionWe are looking for a Cards API Senior Specialist to own the operational health, scale, and performance of our Wise Platform partner’s card programs. In this role, you will be the operational backbone for our card issuance, bridging the gap between technical infrastructure and partner success. You will manage post-launch business-as-usual operations, monitor critical program health metrics, troubleshoot incidents, and drive automation to help our card issuance programs scale efficiently. Key ResponsibilitiesMaintain operational SLAs from card issuance, disputes and schemes reportingBuild out operational guides for managing Cards API physical card programsOwn and drive conversations with external vendors relating to Cards API program launches and remove operational bottlenecks and enhance partner experienceContinuously identify manual workstreams required to service partners to drive automation rate and reduce operational loadAssist CS teams when escalations are made with regards to Cards API operational issues (delivery, disputes, declines, etc.)Own invoicing process with Finance, internal operational teams, and external vendorsGenerate ad-hoc operational reports for Cards API partners when needed (audit requests, stock count requests, etc.)Manage disputes & chargeback requests as well as escalations from partners/internal teamsData gathering and input for quarterly and monthly operational reportingEnsure workstreams and dependencies from other Spend Ops teams (e.g., Issuance, Billing, Settlement) are considered in BAU changes, incidents, and partner requests by coordinating handoffs and ownership boundaries.Support Customer Success Manager and/or Account Managers of WP on partner’s queriesQualificationsA highly independent operator who doesn’t wait for direction. You have a knack for proactively spotting system anomalies or operational bottlenecks and taking ownership to resolve them from start to finish.3-4+ years of experience in operations, technical account management, or product operations, specifically within the payments, fintech, or card issuance space.You’re flexible with working hours - as you will work across timezones (in particular Singapore, Estonia)Strong communication skills with a history of bridging the gap between external partners, commercial teams (Account Managers), and internal technical operations. Proven track record of handling real-time incident response, managing escalations under pressure, and conducting Root Cause Analysis (RCA).You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued.Additional Information*Please note, only resumes provided in English will be considered*Our Benefits:🚀 RSU’s in a rapidly growing company💻 Flexible working model 💪 An annual self-development budget🩺 Health and dental allowance for you and your dependents💝 Company-paid: Life Insurance, and an EAP program☀️ Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually🏝️ A paid 6-week sabbatical leave after four years👶🏼 8-weeks of paid parental leave, after a year with us and child care assistance🚌 Transportation vouchers🍕 Food (730 BRL per month) and meal (1,188 BRL per month) vouchers🏋️ TotalPass access to 3,500 gyms and studios throughout BrazilFor everyone, everywhere....