#126919 - Product Manager, AI-Powered IT Help Experience

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox #126919 - Product Manager, AI-Powered IT Help ExperienceContractJob DescriptionWe are seeking a contractor Product Manager to help drive the continued evolution of an AI-powered internal IT help experience delivered through Slack and chat-based workflows. This role will own requirements, outcomes, rollout planning, measurement, and rapid iteration as the product becomes a primary front door for IT help.This is a hands-on individual contributor role for a Product Manager who can embed quickly, operate independently, and partner closely with engineering, support operations, and business stakeholders in a fast-moving environment.Enterprise experience strongly preferred.QualificationsKey Responsibilities- Own day-to-day product management, including framing, prioritization, requirements, acceptance criteria, and backlog management.- Play a key product role in agile team ceremonies, including planning, refinement, standups, reviews, and retrospectives.- Partner with engineering and support operations to improve troubleshooting, escalation, fulfillment, and response quality.- Define, monitor, and interpret success metrics, then turn findings into roadmap and prioritization decisions.- Drive UAT, rollout readiness, stakeholder updates, and rapid iteration.- Prepare for and facilitate recurring product reviews with senior stakeholders.- Strengthen the product feedback loop by turning user, support, and operational signals into prioritized improvements.- Improve user journeys and service workflows through experimentation and iterative delivery. Must-Have Skills- 5+ years of product management experience.- Ability to operate as an independent individual contributor and embed quickly with limited oversight.- Strong product management experience owning roadmap, requirements, prioritization, and delivery.- Experience with internal platforms, workflow products, service experiences, or AI-enabled products.- Production ownership of an agentic product or AI-agent experience.- Demonstrated effectiveness shaping and improving prompts.- Strong understanding of agent workflows, prompt effectiveness, evaluation, tuning, and common quality and trust issues.- Strong cross-functional experience with engineering and operations in ambiguous, fast-moving environments.- High comfort with data analysis and metric development, including defining ambiguous measures and turning findings into action.- High comfort leveraging AI tools to manage your own work more effectively.- Experience improving user journeys or service workflows through experimentation and iterative delivery.- Strong written and verbal communication skills, including executive-ready updates and stakeholder alignment. Nice-to-Have Skills- Experience with IT support, employee service, or internal help/productivity domains.- Understanding of change management for adoption of new tools, workflows, or AI-enabled experiences.- Familiarity with Salesforce Agentforce or similar agent platforms.- Experience with multilingual or global rollout considerations.- Experience setting up CSAT, observability, or closed-loop feedback systems.- Experience partnering with Support Operations or Service Desk teams.Additional InformationRequired Tools & Platforms- Experience with Slack-based or chat-based product experiences.- Experience with ticketing or service-management workflows such as Jira Service Management.- Experience with analytics, reporting, and product performance data.- Experience with AI-enabled products or knowledge-grounded experiences in production. Location, Time & Engagement- Contractor role.- 40 hours per week.- Remote role open to LATAM-based candidates.- Must be able to support CST to EST business-hour alignment.- Engagement expected through March 31, 2027.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party...