Client Onboarding Senior Analyst (Maternity Cover)

This is a maternity cover role. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress Role Overview The Client Onboarding Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Responsibilities: * Co-operate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. * Process clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to) by providing response to Front Office (Associate Bankers, Bankers) and internal Operational Teams inquiries. * Remain up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents * Establish and maintain effective working relationships with Business, Compliance, Legal, and Operations partners to ensure seamless client support and issue resolution.. * Ensure all queries are dealt with in an efficient and timely manner. * Escalate urgent / risk issues through the appropriate escalation channels. * Co-operate with and support other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process. * Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function (e.g. participation in trainings, projects, conference calls, systems’ testing, etc.) * Support management in driving process efficiency, control enhancements, quality initiatives, and implementation of strategic projects across the function. Requirements: * Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. * Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. * Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. * 7-10 years' experience in financial services preferred. * Proficient command of English – verbal and written. What we offer By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: * Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) * Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates * Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates * Employee Assistance Program financed by Employer * Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) * Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates * Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for...