Service Expert (human)

back Service & Academy Filter 5 km 10 km 20 km 50 km Filters close Location Metzingen Munich   Apply filters Delete all filters Advanced Training Engineer – APIs & Industrial Interfaces (human) Neura Robotics Metzingen NEW Junior Training Engineer (human) Neura Robotics Metzingen NEW Robotics Service/Maintenance Technician - RoboGym (human) Neura Robotics Munich NEW Service Desk / Technical Support (human) Neura Robotics Metzingen NEW Service Engineer (human) Neura Robotics Metzingen NEW Service Expert (human) Neura Robotics Metzingen NEW Training Engineer – NeuraPy & External Device Integration (human) Neura Robotics Metzingen NEW Training Engineer – NeuraPy AI API, ROS & Applications (human) Neura Robotics Metzingen NEW no search results Oops! No entry found. Try another search? NEW Service Expert (human) Neura Robotics • Metzingen Your Entry into the Heart of Our Customer Relationships In the Customer Success field, you're the bridge between technology and people. Whether it's through training sessions, solving technical challenges, or on-site setups, each day offers new and exciting tasks. As part of an international team, you combine technical expertise with a service-oriented mindset to provide the best support for our partners. You'll collaborate closely with departments like Engineering, Quality Assurance, and Product Management to create solutions that impress. Our Service Engineers, in particular, are always on the move, staying close to customers and ensuring our products meet global standards. You'll play a key role in delivering outstanding customer experiences—diverse, dynamic, and always at the heart of the action. Full-time Metzingen from today   Your mission & challenges As a Service Expert, you are the technical backbone of our Service & Academy department. Reporting directly to the Head of Service & Academy, you drive the professionalization and scalability of our service operations – from process design and spare parts strategy to key account service agreements and systematic field-feedback management. • You define, document, and continuously improve all service processes (commissioning, troubleshooting, on-site/remote service, escalation, and returns), ensuring a scalable framework that keeps pace with our rapid growth. • You design structured spare parts packages per robot platform, define recommended stock levels based on installed base, and align with Purchasing and Logistics on availability and replenishment strategies. • You develop and maintain service-level agreements and framework contracts for key accounts – including scope of services, response times, pricing models, and KPI-based performance tracking. • You introduce and embed best-practice methodologies within the service team, such as standardized troubleshooting guides, a centralized knowledge base, training formats, and regular lessons-learned cycles. • You ensure joint together with your counterpart in the quality department, that field insights are systematically fed back to R&D, Quality, and Production by capturing and categorizing field issues, initiating and tracking root-cause analyses (8D, Ishikawa, 5-Why), and monitoring the implementation and...