SAP AMS Support PPQM Consultant

Role Overview

Zensar is seeking an experienced SAP PP/QM Consultant to support AMS (Application Management Services) engagements for global manufacturing clients. The role focuses on L2/L3 support, incident/problem management, minor enhancements, and continuous improvement in an ITIL & SLA‑driven environment.

Key Responsibilities

✅ AMS Support & Incident Management

• Provide L2/L3 production support for SAP PP and QM modules
• Resolve incidents, service requests, and defects within defined SLAs
• Perform root cause analysis (RCA) and implement permanent fixes
• Reduce recurring production and quality‑related issues

✅ Change Requests & Enhancements

• Handle minor enhancements and configuration changes in PP/QM
• Prepare Functional Specifications (FS) and coordinate with ABAP teams
• Support transport management and release cycles

✅ Client & Stakeholder Interaction

• Act as functional SPOC for PP/QM AMS support
• Interact with business users across regions (US / EU / APAC)
• Participate in AMS governance calls, SLA reviews, and reporting

✅ Testing & Documentation

• Perform unit testing, integration testing, and UAT support
• Maintain ticket documentation, SOPs, KT documents, and knowledge base
• Support transition and knowledge‑transfer activities

✅ Integration Support

• Handle PP/QM integration issues with:
  • MM (MRP, inventory, procurement)
  • SD (delivery, batch management where applicable)
  • FI/CO (production postings, variances, settlements)

Required Skills

🔧 SAP PP Functional

• MRP, BOM, Work Centers
• Production / Process Orders
• Capacity planning & confirmations
• Order settlement & variance analysis

🔧 SAP QM Functional

• Inspection types (01, 04, etc.)
• Quality notifications & results recording
• Usage decision (UD)
• QM integration with PP & MM

🔧 AMS / Support Experience

• 2–4 years in SAP AMS / production support
• Experience in ITIL & SLA‑based delivery models
• Hands‑on with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

• ✅ Exposure to S/4HANA PP/QM support
• ✅ Manufacturing domain experience (Discrete / Process industry)
• ✅ Client‑facing communication experience
• ✅ SAP PP or QM Certification (good to have)

Soft Skills

• Strong analytical & troubleshooting abilities
• Clear business communication
• Ability to handle high‑pressure AMS environments
• Good documentation & reporting discipline

Key Deliverables (Zensar Expectations)

• ≥95% SLA & KPI adherence
• Reduction in recurring incidents
• High CSAT (Customer Satisfaction Score)
• Audit‑ready documentation and compliance