Service Ops Support Analyst

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

How you can make a difference  

 

The Service Ops Support Analyst is responsible for collaborating with others to define process and product features and enhancements through the creation of cross-functional projects. This includes analysis and documentation of the impact to clients/participants resulting from product changes.

 

What you’ll be doing 

 

• Performs complex analysis of department operations / tools for forecasting, performance and service level agreements
• Conducts analysis to provide insight into current and historical trends in department extending into division level reporting. Provides ad hoc reporting to leadership team.
• Provides support and assistance in the establishment, evaluation and administration of Key Performance Indicators.
• Develops and performs ad hoc analysis to support new processes, policies and revenue generation initiatives.
• Assists in the development of department budgets and/or the administration of the organization's budget as directed.
• Participates in due diligence in connection with new business and corporate acquisition opportunities.
• Understanding of financial statements and cash flows, assist with financial / SOX / SOC audits

 

What you will need to be successful

 

• Knowledge of software development and/or business management as normally obtained through completion of a Bachelor’s Degree in computer science/engineering, Business, or a related degree.
• The knowledge, skill and ability to create detailed functional requirements for software development projects as described as normally obtained through a minimum of 3 or more years progressively responsible business analysis experience.

• Incumbents must have the ability to use initiative and work independently as well as collaboratively with a team
• Must have a high level of interpersonal and communication skills and an exceptional ability to work well with others to effectively interact with internal and external customers and department staff, as described above.
• Must possess the ability to prioritize and perform multiple tasks simultaneously. Outstanding organizational skills, follow-up skills, focus and attention to detail.
• Requires a high level of understanding of the business and functional transactions to perform business analysis as described. Positions typically require specialized business skills, knowledge and abilities to provide the business context to technology.
• Specific requirements may differ respective to products and/or divisions and are stated below in the “Additional Position Information” section.
• The ability to build relationships and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience is required.
• The ability to work in a fast-paced, high energy environment that requires flexibility and the capacity to quickly learn and assimilate information/new skills is essential.

 

#LI-Remote

This is a remote position.

Salary Range

$23.80 To $29.81 / hour

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

 

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. 

 

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

 

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.

Why work with HealthEquity 

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

 

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

 

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

 

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

 

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills.  For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

 

HealthEquity is committed to your privacy as an applicant for employment.  For information on our privacy policies and practices, please visit HealthEquity Privacy.