KYC Operations Manager

Single PositionExplore a Career With UsView All JobsHybridKYC Operations ManagerDUBAI, Dubai, United Arab Emirates No longer accepting applications.Job ID26974536Date posted07/05/2026DepartmentOperations - ServicesAre you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s KYC Operations TeamBy Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewThe KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi. What you’ll doManage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environmentPerform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globallyProvide people management and development responsibilities and ensure team service level standards are metLiaise with Compliance department and senior management within business units supportedOversee new client onboarding and implement process enhancements to improve client onboarding experienceProvide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh ProgramMonitor account refresh activity daily to ensure regulatory/document requirements are metPerform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalizedMaintain ‘Book of Work’ for new system releases and enhancements to existing infrastructureHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Ability to manage teams. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.What we’ll need from you Minimum of 5-8 years of job related work experience.Demonstrated strong people management and leadership capabilities.Mandatory prior experience within the banking sector.Bachelor's degree or equivalent practical experience is required.What we can offer youBy joining Citi UAE you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-NS10 This site uses only strictly necessary cookies to perform basic functions. You may adjust the settings of your internet browser to reject or...